At a Glance
- Tasks: Support live events by managing ticket inventory and enhancing customer experiences.
- Company: Join AEG Presents, named one of The Sunday Times Best Places to Work 2024.
- Benefits: Flexible working hours, remote work options, and a collaborative environment.
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career growth.
- Why this job: Develop your ticketing skills while working in the exciting music and events industry.
- Qualifications: Experience in ticketing, strong Excel skills, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to develop your ticketing skills? Want to work for a company named in The Sunday Times Best Places to Work 2024? If so, AEG Presents is looking for a Premium Ticketing Coordinator to join the International Touring team. This is an opportunity to support the delivery of live events, working closely with colleagues, venues and partners to create brilliant customer experiences.
Ticketing & Pricing
- Support ticket inventory, pricing and on-sale set up
- Maintain dynamic pricing initiatives, ensuring data is accurate and up to date
Commercial Performance
- Monitor ticket sales and highlight opportunities to improve revenue
- Respond to customer queries via email and phone, supporting a positive experience
Premium Experiences
- Manage Premium Ticketing Initiatives: Assist with the design and development of VIP packages, and maintain dynamic pricing initiatives such as Ticketmaster Platinum and AXS Premium offerings.
Collaboration & Coordination
- Work with venues, agencies, management and internal teams to ensure smooth delivery
- Contribute to marketing materials and act as a key contact across stakeholders
Data & Administration
- Investigate discrepancies, carry out pricing analysis and support reporting
- Maintain event files and client databases, ensuring information is accurate and accessible
What we're looking for
- Background in ticketing within the music or events industry
- Exposure to VIP packages and dynamic pricing tools (e.g. Ticketmaster Platinum, AXS Premium or similar)
- Understanding of supply and demand pricing and how data supports decision‑making
- Able to use insights to support sales performance
- Strong Microsoft Office skills, particularly Excel
- Comfortable working across systems and datasets
- Able to manage changing priorities and work to deadlines
- Organised, with attention to detail and a proactive approach
- Works collaboratively and communicates clearly with others
Where You'll be based at our head offices in Blackfriars. We work 4 days in the office and 1 day from home. We offer flexible start and end times and are open to flexible working conversations.
Equal Opportunity
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We support each other and respect all perspectives. We actively encourage people from all backgrounds, experiences and perspectives to apply.
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Premium Ticketing Coordinator employer: AEG Presents UK
AEG Presents is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture that prioritises collaboration and inclusivity. Located in the heart of Blackfriars, employees enjoy flexible working arrangements, opportunities for professional growth within the dynamic events industry, and the chance to contribute to memorable live experiences while being part of a supportive team that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Ticketing Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AEG Presents UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AEG Presents UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Premium Ticketing Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AEG Presents UK:Your cover letter is your chance to shine! Tell us why you want to work at AEG Presents UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AEG Presents UK!
How to prepare for a job interview at AEG Presents UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
