Ticketing Manager, AEG European Festivals in London

Looking to join one of The Sunday Times Best Places to Work? AEG Presents European Festivals Division is behind some of the UK's biggest events — including BST Hyde Park, All Points East, LIDO Festival, Roundhay Festival and Forwards Bristol. We're looking for a Ticketing Manager to handle the day‐to‐day ticketing operations for our festivals — from onsale planning to working on site, through to settlement and reconciliation.

What You’ll Be Doing

• Festival Operations (Onsite & Planning)
  • Running onsite ticketing operations at AEG Presents festivals and supporting mid‐week events from set‐up to delivery.
  • Working with the Senior Ticketing Manager, production teams and ticket agents on planning, box office setup and digital ticketing.
  • Preparing festivals for onsale, including building events, managing inventory and coordinating information for ticket agents and internal teams.
  • Managing presales and onsales, monitoring performance and reporting key sales figures.
• Reporting, Finance & Reconciliation
  • Producing clear weekly ticket sales reports and projections for senior leadership.
  • Supporting revenue breakdowns and ensuring accurate reconciliation with ticket agents.
  • Coordinating guestlist and industry ticket requests and keeping departments updated on timelines and deadlines.
  • Acting as the main contact for ticketing‐related customer queries.
• Team Support & Oversight
  • Managing the Festival Ticketing Intern and supporting wider ticketing planning needs.
  • Assisting with ticketing elements of Hospitality, Suites, Vouchers and Upsells.

What We’re Looking For

• Experience of working in a Ticketing role in either a venue or festival environment.
• Reporting accuracy and high level of attention to detail.
• Good Customer Service skills and experience.
• Good working knowledge of Excel and other Microsoft Office programs.
• Able to manage multiple priorities and remain adaptable in a fast‐paced environment.
• Solutions‐focused with strong problem‐solving skills and calm under pressure.
• Proactive, self‐motivated, and comfortable taking initiative.

What’s In It For You

When you join the AEG Presents European Festivals team, you’re becoming part of a company that creates unforgettable live experiences. Here’s what you can expect:

• A workplace recognised as one of The Sunday Times Best Places to Work.
• The chance to work on iconic festivals enjoyed by millions.
• A role where you can develop your skills across operations, reporting and festival planning.
• Hands‐on experience both before and during live events.

Passionate about live events, enjoy problem‐solving, and want to play a key role in delivering world‐class festivals? Then we’d love to hear from you.

Where You’ll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We welcome flexible working conversations.

So why apply? Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.