Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front of House team to create unforgettable live experiences at our new venue.
- Company: Join AEG Presents, named one of The Sunday Times Best Places to Work.
- Benefits: Collaborative environment, opportunities for growth, and a chance to work in a state-of-the-art venue.
- Why this job: Make a real impact in a fast-paced, iconic venue with diverse events.
- Qualifications: Experience in guest-facing roles and strong leadership skills required.
- Other info: Flexible hours, including evenings and weekends, in a vibrant live events atmosphere.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready to help create unforgettable live experiences? Want to work for a company named in The Sunday Times Best Places to Work? Join AEG Presents at our newest venue, British Airways ARC as Front of House Manager and help us deliver world-class entertainment in the heart of Olympia. Bring unforgettable moments to life. As our Front of House Manager, you'll be at the heart of the action—leading our bars, merchandise, security and stewarding teams to deliver outstanding experiences for every guest who walks through our doors. This is your chance to make a real impact in a fast-paced, iconic venue where no two days (or nights) are the same.
What You'll Do
- Support the smooth running of all Front of House operations, working closely with the General Manager and Venue Management team.
- Play a key role in the event planning process—meeting promoter needs, upholding licensing requirements, managing staffing levels and controlling costs.
- Deliver shows and events from start to finish, including client liaison, staff pre‑booking, onsite management, event reporting and settlements.
- Step in as Duty Manager when required, including acting as a licensee for the venue.
- Lead, motivate and inspire a strong and confident Front of House team.
- Ensure all staff receive high‑quality training using AEG's central modules and daily briefings.
- Promote an inclusive culture that values Equality & Diversity.
- Recruit new Front of House team members and nurture a positive team dynamic.
Bar, Merchandise & Financial Management
- Oversee all bar, merchandise, security and stewarding operations with strong commercial awareness.
- Take accountability for bar stock, including ordering, regular stock checks and communicating results to the Deputy General Manager.
- Manage all financial and budgetary responsibilities across bars, cloakroom and merchandise, including cash and card reconciliation.
- Act as liaison for visiting organisations connected to your operational areas.
Health, Safety & Compliance
- Ensure all FOH staff meet health and safety requirements and follow all policies, procedures and risk assessments.
- Conduct nightly briefings and ensure a safe and seamless guest journey throughout the venue.
What We're Looking For
- Experience in a high‑footfall, guest-facing role within live events or entertainment.
- A strong background in managing bar teams and leading operational staff.
- Previous experience in a high-profile venue or similar environment.
- Confidence in developing and managing budgets.
- Ability to motivate teams and deliver world‑class guest experiences.
- A valid personal alcohol licence.
- Willingness and ability to work unsocial hours (as expected in live events).
- Recognised safety qualifications (e.g., IOSH Managing Safety, Risk Assessment, Crowd Safety)—or willingness to complete training provided.
- Strong IT skills, including Word, Excel, PowerPoint and Outlook.
- Flexible to work evenings and weekends as part of a busy live events schedule.
Why Join Us?
- Be part of an award-winning company creating unforgettable live experiences.
- Work in a brand-new, state-of-the-art venue.
- Enjoy a collaborative, supportive environment with opportunities for growth.
About AEG
We are an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another. Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.
Front of House Manager in London employer: AEG Presents UK
Contact Detail:
AEG Presents UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at AEG Presents. You never know who might help you land that Front of House Manager role!
✨Tip Number 2
Show your passion for live events! When you get the chance to chat with potential employers, share your love for creating unforgettable experiences. Talk about your previous roles and how they’ve prepared you to lead a team in a fast-paced environment like British Airways ARC.
✨Tip Number 3
Prepare for interviews by researching AEG Presents and their venues. Know their values, recent events, and what makes them stand out. This will not only impress them but also help you tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining AEG Presents and ready to dive into the world of live entertainment.
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for live events and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable moments for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in high-footfall, guest-facing roles. We love seeing how your background aligns with the Front of House Manager position, so don’t be shy about showcasing your skills in managing teams and delivering top-notch service.
Be Specific: In your cover letter, give us specific examples of how you've led teams or managed events in the past. We appreciate concrete details that demonstrate your ability to motivate others and handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at AEG Presents UK
✨Know the Venue Inside Out
Before your interview, take some time to research British Airways ARC and its operations. Familiarise yourself with their events, guest experiences, and any recent news. This will show your genuine interest in the venue and help you speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading teams. Prepare examples from your past experiences where you've successfully motivated and inspired your team. Highlight specific situations where your leadership made a difference in guest satisfaction or operational efficiency.
✨Demonstrate Financial Acumen
Since managing budgets and financial responsibilities is key for this role, be ready to discuss your experience with financial management. Bring examples of how you've effectively controlled costs or increased revenue in previous positions, especially in high-footfall environments.
✨Emphasise Your Commitment to Inclusion
AEG values diversity and inclusion, so be prepared to discuss how you've promoted an inclusive culture in your previous roles. Share specific initiatives or practices you've implemented that fostered equality and diversity within your teams.
