Assistant Box Office Manager

Looking for a role where you can blend people skills, problem‑solving, and the buzz of live events? Want to work in a brand‑new venue, with a company recognised by The Sunday Times Best Places to Work? This is your opportunity to join AEG Presents at British Airways ARC as our Assistant Box Office Manager — and become part of the team that brings some of the world's biggest shows to life. You won't just be supporting ticketing operations. You'll be shaping the experience for thousands of fans, making live entertainment accessible, and growing your expertise in one of the most exciting industries in the world.

What You'll Be Doing

• Create Exceptional Fan Experiences: Become a trusted point of contact for our guests, helping them feel welcome, informed and excited — long before they step into the venue. Support accessibility enquiries and champion inclusive access, gaining hands‑on experience with leading accessibility partners and standards.
• Build Specialist Ticketing Expertise: Become an expert on the AXS ticketing system — a highly sought‑after skillset across the live entertainment industry. Learn how shows are built behind the scenes, from allocations to presales to event‑night operations.
• Play a Key Role In Bringing Shows To Life: Work directly with promoters and venue teams to help events run smoothly. Get involved in show nights, contributing to the energy, atmosphere and success of each event.
• Develop Analytical & Commercial Skills: Use your numerical strengths to create reports, sales maps and settlements — building commercial awareness that is valuable for future progression. Learn how manifests, scaling and allocations drive revenue and shape the audience experience.
• Support Others: Gain experience supervising hourly employees, helping you develop leadership skills in a supportive environment.

What We're Looking For

• Confidence working in a busy, customer‑facing environment with a personable, solutions‑focused approach.
• Strong numerical skills and the ability to produce accurate reports.
• Excellent attention to detail.
• A proactive mindset with the ability to maximise revenue opportunities within ticketing.
• Previous box office experience is helpful but not essential.
• Strong IT skills, including Word, Excel, PowerPoint and Outlook.
• Flexibility to work evenings and weekends as part of our live events schedule.

What You'll Gain

• A unique skillset in venue ticketing, customer experience and event operations — highly valued in the live events industry.
• Hands‑on experience in a fast‑paced, exciting environment where you can see the impact of your work instantly.
• Professional growth, with mentorship and the chance to develop leadership, operations, systems and commercial skills.
• A meaningful role, helping make live shows more accessible and memorable for every fan.

Where You’ll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends. We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

About AEG

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another. Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.