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- Tasks: Lead the Front of House team to create unforgettable live experiences.
- Company: Join AEG Presents, named one of The Sunday Times Best Places to Work.
- Benefits: Work in a state-of-the-art venue with growth opportunities and a supportive culture.
- Other info: Flexible hours required; evenings and weekends are part of the job.
- Why this job: Make a real impact in a fast-paced environment where no two days are the same.
- Qualifications: Experience in guest-facing roles and managing teams in live events.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to help create unforgettable live experiences? Want to work for a company named in The Sunday Times Best Places to Work? Join AEG Presents at our newest venue, British Airways ARC as Front of House Manager and help us deliver world-class entertainment in the heart of Olympia. Bring unforgettable moments to life.
As our Front of House Manager, you'll be at the heart of the action—leading our bars, merchandise, security and stewarding teams to deliver outstanding experiences for every guest who walks through our doors. This is your chance to make a real impact in a fast-paced, iconic venue where no two days (or nights) are the same.
What You'll Do
- Venue & Event Operations
- Support the smooth running of all Front of House operations, working closely with the General Manager and Venue Management team.
- Play a key role in the event planning process—meeting promoter needs, upholding licensing requirements, managing staffing levels and controlling costs.
- Deliver shows and events from start to finish, including client liaison, staff pre-booking, onsite management, event reporting and settlements.
- Step in as Duty Manager when required, including acting as a licensee for the venue.
- Lead, motivate and inspire a strong and confident Front of House team.
- Ensure all staff receive high-quality training using AEG's central modules and daily briefings.
- Promote an inclusive culture that values Equality & Diversity.
- Recruit new Front of House team members and nurture a positive team dynamic.
- Bar, Merchandise & Financial Management
- Oversee all bar, merchandise, security and stewarding operations with strong commercial awareness.
- Take accountability for bar stock, including ordering, regular stock checks and communicating results to the Deputy General Manager.
- Manage all financial and budgetary responsibilities across bars, cloakroom and merchandise, including cash and card reconciliation.
- Act as liaison for visiting organisations connected to your operational areas.
- Health, Safety & Compliance
- Ensure all FOH staff meet health and safety requirements and follow all policies, procedures and risk assessments.
- Conduct nightly briefings and ensure a safe and seamless guest journey throughout the venue.
What We're Looking For
- Experience in a high-footfall, guest-facing role within live events or entertainment.
- A strong background in managing bar teams and leading operational staff.
- Previous experience in a high-profile venue or similar environment.
- Confidence in developing and managing budgets.
- Ability to motivate teams and deliver world-class guest experiences.
- A valid personal alcohol licence.
- Willingness and ability to work unsocial hours (as expected in live events).
- Recognised safety qualifications (e.g., IOSH Managing Safety, Risk Assessment, Crowd Safety)—or willingness to complete training provided.
- Strong IT skills, including Word, Excel, PowerPoint and Outlook.
- Flexible to work evenings and weekends as part of a busy live events schedule.
Why Join Us?
- Be part of an award-winning company creating unforgettable live experiences.
- Work in a brand-new, state-of-the-art venue.
- Enjoy a collaborative, supportive environment with opportunities for growth.
Where: You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.
About AEG
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another. Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.
Front of House Manager employer: AEG Presents Ltd
Contact Detail:
AEG Presents Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to live events. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for live events shine through. Share your experiences and what excites you about creating unforgettable moments for guests.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they create those amazing experiences. Tailor your answers to show how you can contribute to their mission of delivering world-class entertainment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at AEG Presents and being part of something special.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for live events and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable moments for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in high-footfall, guest-facing roles. We love seeing how your background aligns with the Front of House Manager position, so don’t be shy about showcasing your skills in managing teams and delivering top-notch service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and how they relate to the role we’re offering.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at AEG Presents!
How to prepare for a job interview at AEG Presents Ltd
✨Know the Venue Inside Out
Before your interview, make sure you research British Airways ARC thoroughly. Familiarise yourself with its layout, the types of events held there, and any recent news about the venue. This will show your genuine interest and help you discuss how you can contribute to creating unforgettable experiences.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading teams. Prepare examples from your past experiences where you've successfully motivated and inspired your team. Think about specific challenges you faced and how you overcame them, as this will demonstrate your capability to manage and nurture a positive team dynamic.
✨Understand Financial Management
Brush up on your financial management skills, especially regarding budgeting and stock control. Be ready to discuss how you've managed budgets in previous roles and how you would approach financial responsibilities at AEG. This will highlight your commercial awareness and accountability.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in live events, be prepared to talk about your understanding of relevant policies and procedures. If you have any recognised safety qualifications, mention them. If not, express your willingness to complete training, showing that you're proactive about ensuring a safe environment for guests and staff.