At a Glance
- Tasks: Assist customers with enquiries and sell tickets across various channels.
- Company: Join AEG EUROPE, a top-rated inclusive employer.
- Benefits: Enjoy perks like free shows, training, and a supportive work culture.
- Other info: Work in a vibrant environment with opportunities for growth.
- Why this job: Be part of a dynamic team making ticketing fun and easy.
- Qualifications: Experience in customer service and strong communication skills required.
This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors on a 6 month fixed term contract for their offices in Birmingham.
You will resolve customer enquiries and sell tickets for AXS and its clients, providing a highly professional customer experience via all channels including telephone, email, social media and live chat. You will be knowledgeable about all areas of the business as your role will cover customer calls, queries and complaints, whilst always striving for first point resolution.
We’re looking for people who:
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We’ll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success.
From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you’re wondering whether you meet every single requirement - don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another. Because at AEG, we believe that the best ideas come from the most inclusive teams - and we’re building a workplace where everyone can thrive.
UK Customer Advisor- 6 Month fixed term contract employer: AEG Europe
AEG EUROPE is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant and inclusive work culture in Birmingham. Employees enjoy comprehensive training, exciting perks like free shows, and a commitment to personal growth and diversity, ensuring that everyone feels valued and empowered to contribute their best. Join us to be part of a team that prioritises customer experience and fosters a supportive environment where your ideas can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Advisor- 6 Month fixed term contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AEG Europe.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AEG Europe. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace UK Customer Advisor- 6 Month fixed term contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AEG Europe.
How to prepare for a job interview at AEG Europe
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AEG Europe's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AEG Europe offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
