At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences at live events.
- Company: Join AEG Europe, a top-rated inclusive employer in the events industry.
- Benefits: Work in a dynamic environment with opportunities for growth and development.
- Other info: Flexible evening and weekend shifts at The O2, London.
- Why this job: Be at the heart of exciting events and create memorable experiences for guests.
- Qualifications: Experience in premium hospitality and event management is essential.
The predicted salary is between 30000 - 40000 £ per year.
This job is with AEG EUROPE, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Looking for your next events role at one of the world's most famous venues?
Want to join an employer recognised as one of The Sunday Times' Best Places to Work?
We're looking for an experienced
Premium Front of House Manager to manage our Premium event night operation, delivering exceptional experiences for our members, guests and VVIP clientele across a range of premium spaces.
This is a hands-on operational role, working predominantly evenings and weekends around live events.
You'll be at the heart of the action, leading and motivating event night teams, maintaining exceptional service standards and ensuring every guest experience is delivered seamlessly from arrival to departure.
If you thrive in a fast-paced premium hospitality environment, enjoy working with people, and are committed to creating memorable guest experiences, we'd love to hear from you.
- What You'll Be Doing
- On an Event Night
- Lead, coach and support the Premium event night team, creating positive and engaging conditions where people can perform at their best.
- Set clear expectations, recognise great performance and manage performance and attendance in line with company processes.
- Delivering Exceptional Guest Experiences
- Ensure the highest standards of service are delivered across all Premium spaces, providing a seamless experience for members, guests and VVIP clientele.
- Advocate for Premium Members by encouraging personalised service, proactive support and consistent delivery of our Experience Principles.
- Managing Premium Operations
- Oversee Premium operations across event nights, identifying opportunities to improve efficiency, service delivery and team performance.
- Identify training and development opportunities through regular observation and event attendance.
- Working Across the Venue
- Act as the key link between Venue Front of House and Premium Seating teams, ensuring excellent communication and collaboration throughout the event.
- Work closely with the Senior Manager, Premium Operations and Guest Experience Scheduling Manager to ensure effective rota planning and staffing coverage.
- Championing Accessibility & Inclusion
- Promote inclusive guest experiences across all Premium spaces.
- Support and embed our accessibility commitments through the Good Vibes All Round programme and Attitude is Everything Charter.
What We're Looking For
- An existing
SIA licence , or the ability to attend and successfully complete onsite SIA training.
- Flexibility to work evenings, weekends and event nights as required.
- Experience working within a premium hospitality, luxury hospitality, VIP or premium events environment .
- A proven track record of delivering exceptional service to
VIP and VVIP guests .
- Event management experience within a similar sector.
- Experience managing and motivating front-of-house teams in a live events, hospitality or customer-facing environment.
- Confidence working in a fast-paced operational setting where no two events are the same.
- Excellent attention to detail and a commitment to delivering consistently high service standards.
- Experience managing performance and supporting team development through established processes.
- Strong communication and stakeholder management skills.
- A positive, solutions-focused attitude and willingness to get stuck in when needed.
Ready to Apply?
Are you an experienced hospitality professional who knows how to inspire teams, deliver exceptional guest experiences and thrive in a fast-paced event environment?
Then we'd love to hear from you!
Apply today and take the next step in your events and hospitality career at one of the world's most exciting live entertainment venues.
Where : You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift based role, working evenings and weekends.
About AEG
Want to find out why our employees love working at AEG? Click here
https://aegeurope. com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution.
We empower and trust our people to do the right thing.
We go the extra mile, for our customers and each other, every time.
We are always open to new ideas and respect all perspectives.
We support and bring out the best in each other.
We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce.
We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit.
Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement - don't hold back.
If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you.
You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Front of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AEG Europe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AEG Europe
Don't be shy about reaching out to AEG Europe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Front of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AEG Europe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AEG Europe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
