At a Glance
- Tasks: Create unforgettable experiences at world-class events while ensuring guest safety and satisfaction.
- Company: Join AEG Europe, a top-rated inclusive employer in the heart of London.
- Benefits: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace where every voice is valued.
- Why this job: Be part of an extraordinary team that brings people together through live entertainment.
- Qualifications: SIA Licence and experience in customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Are you looking for a part-time customer-focused role? Want to work for an employer named in The Sunday Times Best Places to work? Join the team behind the magic at The O2!
We're on the lookout for Guest Experience Assistants (SIA Licensed) to help create unforgettable experiences at our world-class events. If you're passionate about people, safety, and live entertainment, this could be your perfect next step.
As part of our Guest Experience team, you'll be at the heart of the action - delivering exceptional guest service, ensuring safety, and helping every visitor feel welcome and supported.
What You'll Be Doing:
- Supporting guests with queries and resolving issues calmly and professionally, escalating when needed
- Handling ticketing questions for the arena and suites, always with a focus on outstanding service
- Communicating event updates clearly and efficiently via radio (where applicable)
- Collaborating with the wider venue team to maintain a safe and enjoyable environment
- Carrying out searches and static security roles (SIA licence required)
- Assisting in external areas such as Peninsula Square during certain shifts
- Taking on other tasks as directed by Guest Experience Supervisors or Venue Management
What We're Looking For:
- A valid SIA Licence
- Experience in a customer-facing role
- A commitment to high standards and exceptional visitor care
- Patience, empathy, and the ability to stay calm under pressure
- Confidence in handling complaints and challenging situations
- Flexibility with your availability and willingness to plan ahead
If you thrive in fast-paced environments and love being part of a team that brings people together through unforgettable experiences, we'd love to hear from you. Come be part of something extraordinary. Help us make every show unforgettable.
When: To be considered for the role you must be able to attend the following in person:
- Screening calls: 27 or 28 July 2026 (to check you have an SIA Licence)
- Assessment centre on 29 or 30 July 2026
- Induction (if successful at assessment): 10 August 2026
- Training/Shadow Shifts: 12 and 13 August 2026
Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift-based role working evenings and weekends. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.
So why apply? Find out why our employees love working here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement - don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.
Guest Experience SIA Assistant employer: AEG Europe
AEG Europe is an exceptional employer, recognised as one of The Sunday Times' Best Places to Work, offering a vibrant and inclusive work culture at the iconic O2 in London. Employees benefit from flexible working arrangements, opportunities for professional growth, and a commitment to diversity that empowers everyone to contribute their unique perspectives. Join a passionate team dedicated to creating unforgettable experiences while enjoying a supportive environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience SIA Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AEG Europe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AEG Europe and let us see your personality shine through!
We think you need these skills to ace Guest Experience SIA Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AEG Europe.
Get Familiar with Our Brand:Before applying, take some time to learn about AEG Europe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AEG Europe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AEG Europe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AEG Europe will surely appreciate.
