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- Tasks: Create unforgettable experiences for Premium guests at live events.
- Company: Join a top-rated employer recognised by The Sunday Times.
- Benefits: Flexible shifts, competitive pay, and a fun work environment.
- Why this job: Be part of the magic at The O2 and make lasting memories.
- Qualifications: Experience in customer service and a passion for hospitality.
- Other info: Work evenings and weekends with great career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Are you looking for a part time customer focused role? Want to work for an employer named in The Sunday Times Best Places to Work? Join the team behind the magic at The O2! We’re looking for confident, warm and professional Suite Hosts to help create unforgettable experiences for our Premium guests across our suites and exclusive lounges. If you love delivering exceptional service and enjoy the buzz of live events, this is a fantastic opportunity to shine.
As a Suite Host, you’ll be the friendly face welcoming our Premium clients at events throughout the year — mostly during evenings and weekends. Once the suites close, you’ll continue supporting Premium operations across areas including The Amex Lounge, Club 101, and The 93rd by Qatar Airways.
What You’ll Be Doing- Creating an outstanding first impression with a warm welcome and exceptional hospitality
- Supporting smooth event operations while keeping all guests safe and comfortable
- Building positive relationships with guests including Suite Holders, Founding Partners, Seat Members, Club 101 Members and guests of The 93rd by Qatar Airways
- Going the extra mile to meet — and exceed — client expectations
- Being a calm, reliable point of contact for any access issues or guest concerns
- Assisting with the safe evacuation of your area if needed
- Attending pre event briefings and sharing accurate information for post event reports
- Experience in a customer facing or hospitality role, ideally with VIP guests
- Confidence in delivering premium level, first class service
- A warm, friendly, professional approach
- Reliability, flexibility, and the ability to stay calm under pressure
You’ll quickly become confident and fully equipped to:
- Navigate the venue and guide guests with ease
- Prepare premium areas for guest arrival
- Communicate clearly with your team and managers via radio
- Handle last minute guest requests, issues or requirements
- Respond to and resolve guest complaints professionally, escalating when needed
If you love creating memorable experiences, thrive in fast paced environments, and want to be part of something special, we’d love to hear from you!
DetailsWhere: You’ll be based at The O2, Peninsula Square, London SE10 0DX.
When: Assessment centres will be held w/c 9 February and induction will be held on 3 March. You must be able to attend both in person to be considered for this role.
This is a shift-based role working during the week and weekends. Shifts start at 5pm and normally finish around 11pm but sometimes this can be later.
You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.
Suite Host in Greenwich employer: AEG Europe
Contact Detail:
AEG Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Suite Host in Greenwich
✨Tip Number 1
Get to know the venue! Familiarise yourself with The O2 layout and the different suites. This way, when you’re chatting with guests, you can confidently guide them and answer any questions they might have.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for an amazing experience. Think about how you’d want to be welcomed if you were a VIP guest.
✨Tip Number 3
Stay calm under pressure! Events can get hectic, but keeping your cool will help you manage any last-minute requests or issues. Remember, your calmness will reassure the guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Suite Host in Greenwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re excited about working with us at The O2.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you to deliver that exceptional service we pride ourselves on!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at AEG Europe
✨Know the Venue Inside Out
Familiarise yourself with The O2 and its various suites and lounges. Understanding the layout and key areas will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create memorable experiences will resonate well with the interviewers.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle difficult situations or complaints. Demonstrating your calmness and reliability in high-pressure environments will be crucial for this role.
✨Dress to Impress
Since this is a hospitality role, make sure to dress smartly and professionally for the interview. A polished appearance reflects your understanding of the premium service expected at The O2.
