At a Glance
- Tasks: Join our Front of House team and create unforgettable experiences at live events.
- Company: AEG EUROPE, a top-rated inclusive employer and part of the LGBTQ+ community.
- Benefits: Flexible shifts, full training, and a fun, supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and creativity.
- Why this job: Be part of London's iconic venue and enjoy variety in every shift.
- Qualifications: Proactive, friendly, and experienced in customer service and cash handling.
The predicted salary is between 22000 - 26400 £ per year.
This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Are you looking for a flexible role with a difference? Want to work for a company named in The Sunday Times Best Places to Work 2024? Bring the energy. Make every moment count.
Are you passionate about live events and love delivering exceptional customer experiences? We're looking for enthusiastic, friendly and flexible people to join our Front of House team at the legendary Eventim Apollo. Whether it's a sold-out comedy show, a live music gig, or a red-carpet event - no two shifts are ever the same, and you'll play a vital role in making sure every guest has an unforgettable time.
What You'll Be Doing
- Serving drinks behind our bars
- Welcoming guests, checking tickets and showing them to their seats
- Assisting with the cloakroom or helping with merchandise sales
You'll be part of a dynamic team that keeps everything running smoothly from doors open to final encore.
What We're Looking For
- Are proactive, approachable, and positive with a warm, guest-first attitude
- Have bar experience, plus confidence in cash handling and customer service
- Stay calm and collected in a busy, fast-paced environment
- Enjoy working in a team and communicating with all types of people
- Are flexible and available for weekday and weekend evening shifts
What You'll Get
- Full training on our systems and processes - no need to be a venue pro from day one
- A chance to work at one of London's most iconic venues
- Variety in every shift, and the chance to be part of incredible live experiences
- A fun, supportive team and a workplace where your energy and ideas matter
So if you're ready to bring the buzz, be part of the action, and help create amazing memories, why not apply now to join the Eventim Apollo Front of House team!
Where: You'll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH and need to be available to work evenings and weekends and sometimes afternoon for matinee theatre performances. You will be sent the rota a month in advance and you select your availability.
When: We will be interviewing from 20 July and looking for people to start work with us on 20 and 25 August 2026.
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AEG Europe and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AEG Europe that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AEG Europe.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AEG Europe get a sense of who you are beyond your experience!
How to prepare for a job interview at AEG Europe
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AEG Europe and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
