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- Tasks: Lead our bar team to deliver unforgettable experiences during events at The O2.
- Company: Join AEG, named one of The Sunday Times Best Places to Work!
- Benefits: Enjoy flexible shifts, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of the action in a dynamic atmosphere and create memorable moments for guests.
- Qualifications: Experience in hospitality with strong customer service and leadership skills required.
- Other info: Shifts are from 5pm to 11pm, with potential for extended hours during events.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a flexible hospitality role? Want to work for a company named in The Sunday Times Best Places to work? Why not join indigo at The O2 and guide our bar team to excellence! As a Floor Manager, you will be at the heart of the action, supervising our bar staff to deliver exceptional experiences that keep the crowd coming back for more.
YOUR STAGE AWAITS
- Command the floor during our events, from exclusive corporate gatherings to pulsating club nights.
- Inspire and energize our bar team to provide show-stopping service that matches the world-class entertainment on stage.
- Set the tempo with dynamic briefings that prepare the team to perform at their best.
- Orchestrate seamless operations across bars, stockrooms, and cellar areas.
- Mentor new talent through engaging training sessions that build skills and confidence.
- Guide agency staff to seamlessly blend with our performance standards and venue culture.
- Uphold the highest standards of licensing compliance and responsible service through our Think 25 policy.
THE HEADLINER WE'RE LOOKING FOR
- A hospitality leader with supervisory experience who thrives in the electric atmosphere of bars or nightclubs.
- A customer service star who knows how to create memorable moments.
- A composed problem-solver who can turn complaints into opportunities to impress.
- A steady presence who keeps cool when the venue is at its hottest.
- A detail-oriented professional with exceptional reporting skills.
- A guardian of safety with knowledge of health regulations and security protocols.
- A champion of responsible service who understands licensing standards.
Apply now and help us create the unforgettable nights that London lives for!
Where: You will be based at our Indigo venue which is inside The O2 and a short walk from North Greenwich tube and bus station.
Important Information: This is an events-based role. Shifts are from 5pm to 11pm. However, there may be extended hours if after parties take place after the event, if it is a club night or if shows start earlier in the day. You will be sent a rota a month in advance and be asked to pick shifts. We do ask you work regularly due to the number of events we have.
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Floor Manager employer: AEG Europe
Contact Detail:
AEG Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the venue and its events. Knowing the types of events held at The O2 and understanding the atmosphere will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Indigo. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Floor Manager position.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples where you've successfully managed a team in a high-pressure environment, as this will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your knowledge of licensing compliance and responsible service. Being able to discuss these topics confidently will show that you are serious about upholding the standards expected in this role.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise any previous work in bars or nightclubs, showcasing your ability to lead a team and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention specific experiences where you have successfully managed teams or resolved customer complaints, demonstrating your problem-solving skills.
Showcase Your Leadership Skills: In your application, provide examples of how you've inspired and mentored team members in past roles. Highlight any training sessions you've conducted or initiatives you've led that improved service quality or team performance.
Highlight Compliance Knowledge: Since the role requires knowledge of licensing compliance and health regulations, mention any relevant training or certifications you have. This will show that you are a responsible leader who prioritises safety and legal standards in a busy environment.
How to prepare for a job interview at AEG Europe
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you created memorable moments for customers, as this role is all about delivering exceptional service.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully supervised or mentored staff in the past. Highlight your ability to inspire and energise a team, especially in high-pressure situations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you've turned complaints into opportunities to impress customers. Show that you can remain composed and find solutions even when the venue is at its busiest.
✨Know Your Licensing and Safety Standards
Familiarise yourself with licensing compliance and health regulations relevant to the hospitality sector. Be ready to discuss how you would uphold these standards and ensure responsible service, as this is crucial for the role.
