Premium Ticketing Coordinator in Essex

This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Are you looking to develop your ticketing skills? Want to work for a company named in The Sunday Times Best Places to Work 2024? If so, AEG Presents is looking for a Premium Ticketing Coordinator to join the International Touring team. This is an opportunity to support the delivery of live events, working closely with colleagues, venues and partners to create brilliant customer experiences.

Important: You will need to be able to speak and write proficiently in one or more of the following languages: French, German, Spanish.

What you'll be doing:

• Ticketing & pricing: Support ticket inventory, pricing and on-sale set up. Maintain dynamic pricing initiatives, ensuring data is accurate and up to date.
• Commercial performance: Monitor ticket sales and highlight opportunities to improve revenue. Respond to customer queries via email and phone, supporting a positive experience.
• Premium experiences: Manage Premium Ticketing Initiatives: Assist with the design and development of VIP packages, and maintain dynamic pricing initiatives such as Ticketmaster Platinum and AXS Premium offerings.
• Collaboration & coordination: Work with venues, agencies, management and internal teams to ensure smooth delivery. Contribute to marketing materials and act as a key contact across stakeholders.
• Data & administration: Investigate discrepancies, carry out pricing analysis and support reporting. Maintain event files and client databases, ensuring information is accurate and accessible.

What we're looking for:

• Experience: Background in ticketing within the music or events industry. Exposure to VIP packages and dynamic pricing tools (e.g. Ticketmaster Platinum, AXS Premium or similar).
• Commercial awareness: Understanding of supply and demand pricing and how data supports decision-making. Able to use insights to support sales performance.
• Technical skills: Strong Microsoft Office skills, particularly Excel. Comfortable working across systems and datasets.
• Ways of working: Able to manage changing priorities and work to deadlines. Organised, with attention to detail and a proactive approach. Works collaboratively and communicates clearly with others.

If you're looking to build your ticketing career in a fast-paced, collaborative environment, we'd love to hear from you. Apply now and be part of the team delivering unforgettable live experiences.

Where: You'll be based at our head offices in Blackfriars. We work 4 days in the office and 1 day from home. We offer flexible start and end times. We are also open to and welcome flexible working conversations.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks.

So why apply? Find out why our people love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement - don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.