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- Tasks: Help patients by managing payments and resolving account issues with a friendly approach.
- Company: Join Intermountain Health, a leader in healthcare dedicated to improving lives.
- Benefits: Enjoy a generous benefits package promoting wellness and work-life balance.
- Why this job: Make a real impact while developing valuable skills in a supportive team environment.
- Qualifications: Must have a high school diploma and at least one year of medical billing experience.
- Other info: Work in Broomfield, Colorado, with a competitive hourly rate based on experience.
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
Essential Functions- Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems.
- Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution.
- Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
- Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments.
- Complete more difficult assignments, and assist teammates with balancing issues.
- Escalate issues and trends to leadership.
- Meet department's productivity and quality goals.
- Collaborate with other teams across the organization.
- Participate in meetings and educational requirements.
- Promote mission, vision, and values of Intermountain Health, and abide by service behaviour standards.
- Perform other duties as assigned.
- Insurance Claims
- Medical Billing
- Explanation of Benefits (EOB)
- Translations
- Reading
- Billing
- Revenue Cycle Payment Handling
- Computer Literacy and troubleshooting
- Attention to Detail
- Customer Follow-Ups
- High School diploma or equivalent, required.
- Minimum of one (1) year of full cycle medical billing experience, required.
- Minimum of six (6) months in a healthcare Cash Posting role, required.
- Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required.
- Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required.
- Basic understanding of accounting procedures such as debits/credits, required.
- Experience with insurance claim appeals, required.
- Excellent computer skills (including Microsoft Office applications), required.
- Familiarity with electronic remittances, required.
- Interact with others by effectively communicating, both orally and in writing.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
- May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Patient Account Associate II Payment Research Representative employer: AECOM
Contact Detail:
AECOM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Account Associate II Payment Research Representative
✨Tip Number 1
Familiarise yourself with the specific medical billing processes and terminology mentioned in the job description, such as CPT codes and EOBs. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Highlight your experience with insurance claims and payment handling in your conversations. Be prepared to discuss specific examples of how you've resolved complex billing issues or improved processes in previous roles.
✨Tip Number 3
Network with current or former employees in similar roles at Intermountain Health. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions that show your interest in the team dynamics and collaboration aspects of the role. Asking about how teams work together to resolve payment issues can demonstrate your eagerness to contribute positively to the workplace.
We think you need these skills to ace Patient Account Associate II Payment Research Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical billing and insurance claims. Emphasise your skills in handling payment details, EOBs, and any specific software you’ve used.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention your ability to resolve complex issues and your commitment to providing excellent customer service.
Showcase Relevant Skills: Clearly outline your skills related to the job description, such as attention to detail, computer literacy, and experience with revenue cycle payment handling. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at AECOM
✨Know Your Medical Billing Basics
Brush up on your knowledge of CPT codes, ICD-10 diagnoses, and modifiers. Being able to discuss these confidently will show that you have the necessary background for the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Highlight your ability to research and validate payment postings, as this is crucial for the position.
✨Showcase Your Interpersonal Skills
Since the role involves a lot of customer interaction, be ready to discuss how you handle difficult conversations and maintain professionalism under pressure.
✨Familiarise Yourself with Company Values
Understand the mission, vision, and values of Intermountain Health. Be prepared to explain how your personal values align with theirs during the interview.
