Remote Client Account Director Aviation UK&I, Europe & India in Paisley

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

Aviation is one of the key growth sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their future capacity needs.

We are seeking a dynamic and strategic Client Account Director to lead and grow key client relationships including Heathrow Airport. This key appointment will take ownership in driving revenue performance across key clients whilst ensuring the delivery of exceptional service and project execution. You will act as the primary point of contact for Heathrow and other key clients, responsible for building trust, ensuring satisfaction, and identifying growth opportunities.

Collaborating with AECOM members across all Business Lines and Operating geographies, they will lead and manage our activities across Heathrow and other key aviation accounts, establishing strategies and driving growth. As the Client Account Director, you will have a client-centric approach where your focus will be understanding client needs and working across our company to offer solutions that deliver value and support our aim of building a better world. This role includes supporting and embedding client account initiatives, processes and systems across the client program.

• Client Relationship Management:
• Responsible for maintaining the Client Account Plan, setting out the relationship management, client growth and client management strategy.
• Develop client contacts and networks within the client's business and meet client contacts regularly.
• Develop a strong network across the AECOM business in order to understand our capabilities and experience across the aviation capital lifecycle.
• Build an extensive network across our Regional Business Lines and with key members of Global aviation business line.

• Business Development & Commercial Management:
• Develop a thorough understanding of the project opportunities within the client organisation.
• Actively monitor and report the client pipeline, developing a strong understanding of revenues from projects being delivered, in pursuit, and to be pursued.
• Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.
• Support Capture Managers to win and Project Managers to deliver the large programs of work at Heathrow.
• Mentor other team members in building strong relationships across the organisation.
• Identify evolving resourcing needs for client portfolio and escalate within the aviation practice.
• Perform and promote the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality.
• Continual focus on raising AECOM's profile and brand at Heathrow and across the aviation industry through innovation and thought leadership.

• Quality:
• Identify areas of high risk and pro-actively take actions to positively impact outcomes.
• Monitor and executive oversight of client projects to ensure high quality delivery, technical excellence and consistent client service experience.

You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role.