Client Account Director and Relationship Lead (Transmission & Distribution) in Manchester

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

This high-visibility position is not just about maintaining relationships; it's about driving growth and influencing AECOM's internal strategy through innovative sales and business development leadership. You'll be a strong, visible leader who is able to inspire, motivate and build teams, and communicate effectively. You will be the primary contact for AECOM's relationships across selected Grid Modernisation accounts which are strategically important at a regional business line level.

Here's what you'll do:

• Be accountable for meeting key growth business plan objectives for their client and contractor portfolio.
• Support Capture Managers to win and project managers to deliver the large programs of work.
• Aim to raise AECOM's profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector.
• Drive sustainable and profitable growth.
• Connect internal teams to the client vision and ensure the team is client focused to enable our clients to get the best AECOM experience every time.
• Mentor other team members in building strong relationships across the organization.
• Be accountable for AECOM's overall financial success with the client in partnership with Project Leadership.
• Establish effective management processes to ensure high-quality delivery, technically excellent client service experience.
• Identify areas of high risk and pro-actively take actions to positively impact outcomes.
• Manage consistent approaches to working with the client.
• Identify long-term and disruptive trends in their area of expertise.
• Champion for ethical and safe working practices.
• Manage AECOM business development activities within the client.
• Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.
• Drive growth within the pipeline of potential projects and repeat work.
• Monitor client projects to ensure high-quality delivery, technical excellence and consistent client service experience.
• Identify evolving resourcing needs for client portfolio and escalate within the energy sector.
• Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication.
• Be recognised by clients as a primary contact with AECOM.
• Develop client contacts and networks within the client's business and meet client contacts regularly.
• Work effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning.
• Develop a network across the AECOM business to learn and share the best practice client account management approach.
• Perform and promote the leadership behaviours enshrined in the AECOM core values: Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality.

At AECOM, we are dedicated to fostering a culture of innovation and collaboration within our Transmission and Distribution team. We believe that technology should empower you so that you can focus on creative problem-solving, successfully manage complexity and deliver exceptional results. By embracing advanced automation tools, we seek imaginative thinkers who are excited about leveraging these tools to drive efficiency and enhance our projects.

We're looking to hire outstanding leaders with extensive and relevant Grid Modernisation experience at a senior level, in a fast-paced and complex commercial environment. You'll be highly strategic with outstanding customer engagement, strong business acumen and the emotional intelligence to lead to achieve full potential while navigating a complex customer ecosystem.

Here's what we're looking for:

• As a contractor relationship lead within the Energy business line, you will build on our existing relationships with key Tier 1 contractors. This will require an in-depth understanding of how our transmission & distribution network operators work with their Tier 1 contractors.
• Experience of operating at a senior level within either infrastructure advisory, or a comparable consulting/professional services or engineering business managing client accounts into the Energy sector.
• In-depth knowledge of the Grid Modernisation sector.
• Strong commercial acumen with an inquisitive and curious mindset.
• A natural networker, comfortable engaging with Government and clients and speaking at relevant industry events.
• Experience must demonstrate sales production metrics, demonstrated skills in business development strategy, team leadership, client discovery and development of compelling value propositions that meet clients' needs.

Ideally you'll have:

• Bachelor's degree in Business, engineering, energy, or a related field.
• Previous experience in working with grid modernization clients.

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us.

At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!