Client Account Director - Grid Modernisation - Energy - Europe & India in London

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

The Client Account Director (CAD) will be responsible for managing and nurturing relationships with key clients in the Grid Modernisation sector. The CAD is a high-visibility role that builds long-term relationships with key accounts with a growth client centric focus and influences AECOM’s internal strategy through sales and business development leadership. The successful post holder must be a strong visible leader who is able to inspire, motivate and build teams, and communicate effectively. They will collaborate across all Business Lines and Operating geographies to bring the very best of AECOM to our clients.

As the CAD for our EURI Energy team, you will be the primary contact for AECOM's relationships across our Grid Modernisation accounts which are strategically important at a regional, business line & global level. You will have responsibility for developing, growing and sustaining our business working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise.

This role will include supporting and embedding client account initiatives, processes and systems across the program.

• Accountable for meeting key growth business plan objectives for their client portfolio
• Support Capture Managers to win and project managers to deliver the large programs of work
• Aim to raise AECOM’s profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector
• Driving sustainable and profitable growth
• Connects internal teams to the client vision and ensures the team is client focused to enable our clients to get the best AECOM experience every time
• Mentors other team members in building strong relationships across the organization
• Actively supports the attraction and retention of business development talent
• Accountable for AECOM’s overall financial success with the client in partnership with Project Leadership
• Establishes effective management processes to ensure high quality delivery, technical excellent client service experience
• Identifies areas of high risk and pro-actively takes actions to positively impact outcomes
• Manage consistent approaches to working with the client
• Identify long-term and disruptive trends in their area of expertise
• Champion for ethical and safe working practices
• Manages AECOM business development activities within the client
• Leads the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account
• Drives growth in pipeline of potential projects and repeat work
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience
• Identifies evolving resourcing needs for client portfolio and escalates within the energy sector
• Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication
• Recognized by their clients as a primary contact with AECOM
• Develops client contacts and networks within the client’s business and meets client contacts regularly
• Works effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning
• Develops a network across the AECOM business to learn and share the best practice client account management approach.
• Performs and promotes the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality

The successful candidate will be an outstanding leader with extensive and relevant Grid Modernisation experience at a senior level, in a fast-paced and complex commercial environment. You must be highly strategic with outstanding customer engagement, strong business acumen and the emotional intelligence to lead to achieve full potential while navigating a complex customer ecosystem.

Here’s what we’re looking for:

• Experience of operating at a senior level within either infrastructure advisory, or a comparable consulting / professional services or engineering business managing client accounts into the Energy sector.
• In-depth knowledge of the Grid Modernisation sector;
• Strong commercial acumen with an inquisitive and curious mindset
• A natural networker, comfortable engaging with Government and clients and speaking at relevant industry events.
• Experience must demonstrate sales production metrics, demonstrated skills in business development strategy, team leadership, client discovery and development of compelling value propositions that meet client’s needs.

Preferred:

• Bachelor’s degree in Business, energy, or a related field
• Previous experience in working with grid modernization clients

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us.

At AECOM, we value everyone's unique contributions and perspectives. All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.