Technology Services Director UK and Ireland in Croydon

Company Description

Work with Us. Change the World. At AECOM, we are delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

Job Description

As part of our wider collaboration and growth initiatives, we are currently seeking to appoint an individual into the role of Technology Services Director UK and Ireland. Reporting directly to and working closely with the Head of Streets and Technology and the Market Director - Technology, you will be a key member of the Streets and Technology senior leadership team for the UK and Ireland (UK & I) Business Unit. Your remit will span our core service areas:

• Street Lighting
• Traffic Signals
• Intelligent Transport Systems (ITS)
• Connected Vehicles
• Transportation Digital Services

In this role, you will lead and manage the Technology Operating Unit, with a specific focus on operational delivery, project and resource management, workload pipeline, people management and staff engagement. This is an exciting opportunity to contribute to our focus on people, clients, technical excellence, and quality.

Key Responsibilities

The Technology Director will be accountable for safety, quality, ethics, people management and delivery of the operational performance of the Operating Unit; specifically, they will:

• Lead by example by visibly driving our Safety, Health & Environmental (SH&E) culture, ensuring effective implementation of AECOM SH&E policies and procedures throughout the region, and achievement of the SH&E core value metrics.
• Be accountable for the Operating Unit's performance versus the Financial Year plan and outlook – key performance metrics being Net Service Revenue, Book-to-Burn, Gross Margin %, Cost Utilisation %, FTEs, Enterprise Capability plan, Controllable Overheads, Day Sales Outstanding, Data Quality Index and employee attrition.
• Ensure the accuracy of the contracted pipeline revenues for the Operating Unit by ensuring that our project and financial systems and processes are complete and accurate.
• Ensure that the Operating Unit has in place the right resource management processes, including collaboration across other units and with Enterprise Capability, project managers and technical experts, to provide predictable workload forecasts and allocate resources effectively to optimise project and business performance.
• Maintain a culture where AECOM is recognised as a great place to work by upholding and communicating AECOM's values (incl. wider Social values), championing equity, diversity and inclusion, promoting employee engagement, career development and succession pathways.
• Work alongside the Market Director - Technology to support client development and growth opportunities through mining of existing contracts, winning new business and optimising return on client account management.
• Identify and attract new talent and support recruitment and retention initiatives within the Operating Unit.
• Apply AECOM governance to all of the Operating Unit's Go/No Go Processes in accordance with our delegated powers.
• Drive effective change and continuous improvement to increase efficiency, profitability, and operational quality within the Operating Unit and across its Projects and Programmes.
• Drive project delivery and commercial excellence, ensuring projects are completed on time, on budget, to the right quality and to the clients' satisfaction.
• Ensure compliance with all AECOM policies and procedures and uphold our core values.

Qualifications

• A track record of achieving/exceeding financial KPIs and driving business growth.
• Effective communication, interpersonal, presentation and negotiation skills.
• Flexible and proactive approach and ability to adapt to changing circumstances.
• Experience in leading teams to deliver project outcomes across a wide range of sectors and travel modes from policy and strategy development through appraisal and feasibility to evaluation.
• Demonstrated success in implementing change programs and managing data-driven performance improvements.
• Demonstrable expertise in transport technology procurement and one of advisory, design/specification or operations.

Preferred Qualifications

• Membership of a recognised professional body in an appropriate discipline.
• Master's or Bachelor's Degree in an appropriate discipline.

This role can be based out of any UK & I office. Please specify what office you are applying for as part of your application. The closing date of this role is 5th January 2026.

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at ReasonableAccommodations@aecom.com.