At a Glance
- Tasks: Lead IT support, manage systems, and ensure secure digital learning technologies.
- Company: Join a forward-thinking organisation focused on high-quality training delivery.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to innovate and improve IT processes.
- Why this job: Make a real impact in shaping the future of digital learning and technology.
- Qualifications: Experience in IT management and strong knowledge of Microsoft 365 required.
The IT Manager will be responsible for the overall management, security, and development of IT infrastructure, core business systems, and digital learning technologies. This includes ownership of Accessplanit as the organisation’s Training Management System and leadership of the governance, policy, and appropriate use of AI and digital technology within learning and assessment. This is a hands-on role, combining strategic oversight with operational delivery, ensuring systems are secure, compliant, reliable, and actively support high-quality training delivery for staff and learners.
Key Responsibilities
- IT Operations & User Support
- Act as the primary point of contact for IT support across the organisation
- Provide day-to-day technical support to staff, including troubleshooting hardware, software, and access issues
- Maintain and support laptops, PCs, mobile devices, and peripherals
- Manage device provisioning, upgrades, replacements, and decommissioning
- Ensure all devices meet agreed standards for operating systems, patching, and security
- Microsoft 365 & Identity Management
- Manage Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, and security tools
- Administer Microsoft Entra ID, including user accounts, permissions, and access policies
- Ensure Multi-Factor Authentication (MFA) and secure login practices are implemented and maintained
- Provide guidance and training to staff on best-practice use of Microsoft tools
- Accessplanit & Training Systems Management
- Act as system owner for Accessplanit, managing configuration, user access, permissions, and system settings
- Ensure Accessplanit is maintained in line with operational, learner, and compliance requirements
- Support integrations between Accessplanit and other platforms (e.g. website, Microsoft 365, finance systems where applicable)
- Provide day-to-day support and troubleshooting for staff using Accessplanit
- Act as the primary liaison with Accessplanit support
- Work closely with operations, training, and compliance teams to improve system processes, reporting, and data accuracy
- Ensure learner, course, and assessment data is managed securely and in line with GDPR requirements
- AI Policy & Use of Digital Technology in Learning
- Lead the development, implementation, and review of business AI and digital technology policies
- Define clear guidance on the appropriate and inappropriate use of AI tools within learning, teaching, and assessment activities
- Ensure AI and digital technology use aligns with awarding body requirements, regulatory expectations, safeguarding, and academic integrity
- Work collaboratively with training, quality, and compliance teams to embed policy into delivery practices
- Monitor emerging AI technologies and assess risks, opportunities, and relevance to training delivery
- Ensure digital learning technologies support accessibility, inclusion, and data protection principles
- Trainer & Staff Digital Guidance
- Produce and maintain clear, trainer-facing guidance on the use of AI and digital tools in courses
- Support trainers and staff in the responsible and effective use of digital technology to enhance learning outcomes
- Deliver awareness sessions or guidance materials on digital literacy, AI awareness, and acceptable use
- Cyber Security & Data Protection
- Implement and maintain IT security policies and controls in line with GDPR and organisational requirements
- Oversee endpoint security, firewalls, backups, and disaster recovery processes
- Monitor cyber risks and manage responses to security incidents
- Support audits, reviews, and continuous improvement of information security practices
- Networking, Vendors & Continuous Improvement
- Manage on-site and remote networking, including Wi-Fi, switches, firewalls, and internet connectivity
- Liaise with external suppliers and service providers
- Lead IT projects including upgrades, migrations, and new technology implementations
- Contribute to budgeting, procurement, and future IT planning
- Identify opportunities to improve efficiency, security, and user experience across all systems
- Website Management & Migration
- Lead the planning and delivery of the migration of the business website(s) away from Squarespace to a future platform
- Own the technical aspects of website migration, including hosting, domains, DNS, security, and system integrations
- Work collaboratively with marketing, operations, and external suppliers to ensure content, functionality, and branding are maintained during migration
- Ensure all websites integrate effectively with core systems such as Accessplanit, booking systems, and payment platforms where applicable
- Oversee website performance, security, accessibility, and data protection compliance post-migration
- Act as the internal technical owner for ongoing website management and future digital development
Essential Skills & Experience
- Proven experience in an IT Manager or IT support role
- Strong working knowledge of Microsoft 365 and Microsoft Entra ID
- Experience managing IT security, MFA, device management, and user access controls
- Experience supporting IT systems in an education, training, or regulated environment
- Solid understanding of networking principles (Wi-Fi, firewalls, switches)
- Ability to communicate technical concepts clearly to non-technical users
IT Support Manager in Blyth employer: AE Partners
As an IT Support Manager at our organisation, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training opportunities, a collaborative culture, and the chance to lead innovative projects that enhance our digital learning technologies. Located in a vibrant area, our company is committed to fostering a workplace where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Blyth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AE Partners values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AE Partners might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AE Partners!
✨Direct Apply to AE Partners
Let's not forget to apply directly through the AE Partners website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager in Blyth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AE Partners.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AE Partners. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AE Partners
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
