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- Tasks: Coordinate engineer visits and manage customer queries with a focus on excellent service.
- Company: Join A&E Fire and Security Ltd, a leader in fire and security solutions across the UK.
- Benefits: Enjoy a stable work environment, career progression, and a fun team culture.
- Why this job: Be part of a committed team that protects lives and property while developing your skills.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office are essential.
- Other info: Full-time role with a 39-hour week, offering a dynamic and supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
A&E Fire and Security Ltd is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London. We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer's expectations. It is extremely important to us to provide a service that protects our customers and their organisation, and protects their property, colleagues, friends and family from the devastating effects of fire. We now have an exciting opportunity for a Service Coordinator to join our team.
Main Job Requirements/Duties:
- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.
- Making outbound telephone calls to customers to agree servicing visits for delayed and outstanding appointments.
- Strong and clear communication with the engineering teams to support daily servicing practices.
- Schedule engineering resource efficiently, minimising travel time and wasted journeys.
- Managing the service engineer's diaries and ensuring that the service levels on maintenance contracts are maintained.
- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.
- Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).
- Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.
- Scheduling / Booking of maintenance to meet contractual requirements.
- Scheduling / Booking of monthly emergency light testing appointments.
- Raising service and callout jobs on our job-management software.
- Collation and distribution of weekly diaries/works for engineers.
- Supporting the service team to maximise revenue and secure maintenance opportunities.
- Support to Customer Account Coordinators through the administration, creation and coordination of Service remedial quotations.
- Management of weekly testing schedules, including the ongoing administration of the testing folders, contract checks, updating any site issues, access difficulties, equipment faults, etc.
- Coordination and administration of all monitoring activities, including the ordering of monitoring equipment for fire, intruder and CCTV systems, and the creation and submission of police URN applications.
- On-going administration of customer keyholder details and updates to the database(s) where required.
Skills:
- Telephone confidence.
- Excellent organisational skills.
- Proactive multi-tasker and decision maker and able to meet the best needs of the business and the customer.
- Ability to communicate fluently with customers, sub-contractors & internal staff.
- Ability to resolve general service issues.
- Ability to work efficiently with the existing Service team and have a joined-up approach whilst working well with the wider team.
- Ability to prioritise workloads to meet agreed deadlines.
- Flexible approach to work.
- Competent with office administration systems.
- The candidate must be used to working in a busy, “quick response” environment and must be able to be a reliable and assertive member of a busy operational team.
- It’s also expected that the candidate will have a good understanding of commonly used Microsoft office applications.
In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates. The requirement for this role is a full time based on 39 hours a week, Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.00pm.
Service Coordinator employer: A&E Fire & Security
Contact Detail:
A&E Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the basics of fire safety regulations and security systems will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Get comfortable with scheduling and organisational tools. Familiarity with job management software and calendar applications can demonstrate your readiness to handle the logistical aspects of the Service Coordinator role.
✨Tip Number 4
Showcase your ability to multitask and prioritise. Think of examples from your past experiences where you successfully managed multiple tasks or resolved service issues efficiently, as this is crucial for the role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and coordination roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to multitask.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for the Service Coordinator position, especially in terms of communication and problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at A&E Fire & Security
✨Showcase Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with customers and the engineering team. During the interview, demonstrate your ability to articulate clearly and confidently. Share examples of how you've successfully handled customer queries or coordinated with teams in the past.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise workloads. You could mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Demonstrate Problem-Solving Skills
The ability to resolve service issues is crucial. Think of instances where you've faced challenges and how you approached solving them. This will show your proactive nature and decision-making skills, which are essential for this position.
✨Familiarise Yourself with Relevant Software
Since the job involves using job-management software and Microsoft Office applications, it’s beneficial to mention your proficiency with these tools. If you have experience with similar software, be sure to highlight that during the interview.
