At a Glance
- Tasks: Manage engineer schedules, handle customer inquiries, and maintain stock levels.
- Company: Established White Goods Company with a growing team in Leeds.
- Benefits: Competitive salary, company pension, and on-site parking.
- Other info: Opportunity for career growth in a supportive team.
- Why this job: Be the key contact in a fast-paced environment and develop your organisational skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 21600 - 32400 £ per year.
Job Summary
ABOUT US
We are an established and ever growing White Goods Company and are looking for a Technical Service Administrator to work from our Leeds based unit. At certain times of year, this role can be extremely busy, so the ideal candidate will have the ability to work in a fast paced manner, showing attention to detail. Having excellent organisational skills and the ability to multi-task is a must
You will be the only point of contact in the office so must be able to work autonomously. You will take control of booking in the Engineer\'s jobs and managing their diaries, through to ordering and maintaining an organised system for parts. You will carry out regular stock checks after supplier deliveries and keep the company database up to date in real time.
You will have the ability to build and maintain a good working relationship with our client base, which consists of private customers, letting agencies, suppliers and manufacturers
The main duties will include:
All aspects of administration:
- Answering all office phone calls as the sole point of contact
- Dealing with new works orders over email
- Liaising with customers and tenants to book engineer appointments
- Sourcing parts for jobs based on the engineer\'s reports
- Generating client quotations based on the engineer\'s reports
- Dealing with any enquiries received via email
- Managing intake of stock, deliveries and the returns of faulty appliances
- Keeping the in-house database up to date at all times
- Processing invoices
- Being responsible for managing our field based engineer\'s diaries.
- Taking payments over the phone
- Required Skills:
- Ability to effectively communicate with Customers and Contractors alike
- Administration/Customer Service experience – preferably in a similar (or service) industry
- Hours of work:
- 8am - 5.30am
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
technical services administrator in Leeds employer: A&E Appliances
Join our dynamic team at a leading White Goods Company in Leeds, where we prioritise employee growth and foster a supportive work culture. As a Technical Services Administrator, you'll enjoy a competitive salary, a company pension, and the opportunity to develop your skills in a fast-paced environment while being the vital link between our engineers and clients. With on-site parking and a focus on maintaining a positive workplace atmosphere, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land technical services administrator in Leeds
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the sole point of contact, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and keen on the role.
We think you need these skills to ace technical services administrator in Leeds
Some tips for your application 🫡
Show Off Your Organisational Skills:Since this role is all about keeping things organised, make sure your application highlights your ability to manage multiple tasks. Share examples of how you've successfully juggled responsibilities in previous roles.
Tailor Your Application:We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that match the job description. Mention your customer service experience and any relevant admin skills.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you're the right fit for the role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your details and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at A&E Appliances
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload, especially in a fast-paced environment.
✨Demonstrate Your Communication Skills
As the sole point of contact in the office, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling customer inquiries or booking engineer appointments, to showcase your ability to communicate well.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the role, or how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
