At a Glance
- Tasks: Ensure seamless customer journeys by managing pre-flight operations and resolving booking issues.
- Company: Join TUI, a leading travel company that values diversity and collaboration.
- Benefits: Attractive salary, travel perks, health support, and flexible working options.
- Other info: Opportunity for career growth and involvement in community initiatives.
- Why this job: Be part of a dynamic team making travel experiences smooth and enjoyable for customers.
- Qualifications: Strong analytical skills, attention to detail, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Come join the Pre-Flight Customer Logistic Team as a Pre-Flight Customer Logistics Executive. Your role will be to ensure that our customers' journey and experience is seamless throughout our Airport network. You will be responsible for the Pre-Flight Operation covering a number of key airline functions and processes related to all aspects of pre-departure booking integration issues, including error queue management, operational reseating changes and catering requirements.
Pre-Flight Customer Logistics is responsible for managing changes that impact customer bookings and/or catering issues. When things don't go to plan, you'll be accountable for making sure that each booking is fixed so that customers are able to manage their booking and check-in online without any issues, as well as ensuring the correct levels of catering are delivered and the operation is running smoothly. This role is an exciting opportunity with a huge level of activity, working with multiple business areas.
In line with UK&I ways of working you will be required in the Luton office on average two days per week. Please be advised you will be required to work 5 shifts over 7 days including two weekends a month between the hours of 0800-1800hr. Please note this opportunity is offered on a Fixed Term Contract basis for approximately 6 months. Applications close 24 May 2026.
Personal benefits:
- Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working:
- Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape:
- Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network:
- We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community:
- Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
About the role:
- Responsible for monitoring and maintaining passenger data ensuring that it is accurate and precise ready for when check-in opens.
- Offer ongoing support to our Systems Testing Team, our UK and Overseas Contact Centre's, our Trading and Planning department as well as our Operations Centre dealing with a variation of operational changes.
- Assist with the testing and implementation of future IT systems.
- Ensure excellent customer service delivery in accordance with departmental standards and targets, recognising the importance of this area in the provision of excellent service to our customers, whilst being able to demonstrate excellent communication and interpersonal skills.
- Hit daily productivity targets in terms of flight Queue management, airport reports and catering production deadlines requirements across all TUI Airways Fleet with high degree of accuracy and complete team logs and task lists daily.
- Liaise with our internal and external customers on a daily basis providing high-quality service at all times.
About you:
- Excellent analytic and problem-solving skills.
- Great attention to accuracy and detail.
- Confidence working across multiple systems.
- Ability to work under pressure in a target/deadline driven environment with a can-do attitude.
- Very efficient with the ability to prioritise yet consistently deliver.
- Planning and organising skills.
- Ability to take direction from all levels to deliver accurate and precise quality of work.
- A desire to impress and influence both our internal and external customer with a positive can-do approach.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Security statement:
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).
Pre-flight Customer Logistics Executive employer: Adzuna
At TUI, we pride ourselves on being an excellent employer, offering a dynamic work environment that promotes a healthy work-life balance and encourages personal growth through our TUI Learning Hub. Our Luton office fosters a collaborative culture where employees can engage in meaningful projects while enjoying attractive remuneration, generous travel benefits, and extensive health support. Join us to be part of a diverse team committed to delivering exceptional customer service and making a positive impact through local charity initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-flight Customer Logistics Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at TUI or in the airline industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about scenarios where you've had to manage bookings or resolve issues, as these will be key in showcasing your skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you handle data accuracy and operational changes. Use examples from past experiences to demonstrate your attention to detail and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the TUI team and ready to take that next step.
We think you need these skills to ace Pre-flight Customer Logistics Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pre-Flight Customer Logistics Executive role. Highlight your experience with customer service, problem-solving, and any relevant airline operations knowledge. We want to see how you fit into our team!
Show Off Your Skills:Don’t hold back on showcasing your analytical and organisational skills. Mention specific examples where you've successfully managed multiple tasks under pressure. This will help us see how you can handle the fast-paced environment we thrive in.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your language is professional yet approachable. We appreciate a straightforward approach that gets to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Adzuna
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Pre-Flight Customer Logistics Executive. Familiarise yourself with key airline functions, error queue management, and catering requirements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves managing changes and resolving issues, be prepared to discuss specific examples of how you've tackled challenges in the past. Think about times when you had to work under pressure or manage multiple tasks, and explain how you successfully navigated those situations.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, so be ready to talk about how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your data or how you prioritise tasks to maintain high standards.
✨Demonstrate Your Customer Service Mindset
This role is all about providing excellent service, so think of ways to illustrate your commitment to customer satisfaction. Share stories where you went above and beyond for a customer or how you handled difficult situations with a positive attitude.
