Housing Officer, Pitlochry Area Office - PKC13732

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

• Housing Officer (Fixed Term for 1 Year) - PKC13732
• £34,424 - £37,784
• Based at Pitlochry Area Office

This is a busy, challenging and varied role providing comprehensive housing management services to tenants and residents in the base locality and on occasion across other localities within Perth and Kinross. The individual appointed will be expected to support tenants to ensure they are comfortable and secure in their homes and provide advice and guidance to help tenants sustain their tenancies and contribute to attractive, safe and sustainable neighbourhoods. The role involves estate and tenancy management including neighbourhood, anti-social behaviour and environmental complaints, rent and arrears management, housing advice and information.

While challenging, due to ever more complex needs of our customers this can be a very rewarding role as well.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

• Organised and structured in their approach to the role and able not only to prioritise but react quickly to changing situations within appropriate timescales.
• Able to place a high focus on customer care and be committed to delivering a high quality service.
• Able to communicate effectively with customers, colleagues and other services seeking the best possible outcome or solution.
• Take responsibility for personal health and safety and that of others.
• Adapt their approach in accordance with the needs of customers and colleagues in a non-judgemental and respectful manner.
• Able to work flexibly to meet service demands - if required across all localities in Perth and Kinross.
• Have a positive approach to working independently or within an often large team environment.
• Have excellent IT skills and be competent and comfortable using all Microsoft Office packages but specifically Word, Outlook and Excel as well.
• A quick learner in relation to IT systems, processes, procedures and legislation applicable to the role.
• You must have CIH Level 3 or 4 Certificate/Diploma in Housing Practice - or the equivalent - or be willing to work towards this.
• You must have a valid driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Gordon Hunter at to find out more.

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer. Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on MyView. Please note that secondment requests are considered on a case-by-case basis.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on ( or to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.