Senior/Lead Customer Success Manager (French Speaking) in London

Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Adzuna's success to date has been down to the skills and determination of our brilliant staff and their passion for job seekers.

The role: We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions. You'll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team.

What's in it for you? Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. Like everyone here, you will act like an owner, be a team player and make a difference. It's an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders.

You have the chance to own your and the company's growth in terms of:

• Managing our largest French clients and delighting them by being an expert in recruitment advertising and employer branding solutions
• Close collaboration with the sales team to ensure a customer-centric handover and an impactful onboarding experience that sets them up for success using our products and services
• Working to understand the client's motivations for success and work these to ensure delivery of these needs
• Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
• Owning targets on developing accounts and their growth within the business
• Managing a customer success manager in the French team

Key Requirements: We don't like to put people in boxes, but you're likely to be able to demonstrate experience of, or aptitude for much of the below:

• Excellent internal and external rapport builder/people skills, establishing strong relationships
• A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
• Continuous improvement mentality
• Great work ethic, drive and passion, organisational skills
• Strong numerical and technical skills, able to analyse and optimise campaigns
• Fluency in both French and English with strong communication skills, both verbal and written

It's a bonus if you have:

• A good understanding of the French online recruitment advertising market, ideally with CPC models and pricing

Benefits:

• We offer a competitive financial package which includes competitive salary, stock options (we are all owners!) and a contributory pension scheme.
• Amongst other things, we offer healthcare through Babylon Health; enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; and a full programme of wellbeing activities and events.
• We are a fully hybrid company - half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included.
• For those working out of one of our offices (non-remote), we have a flexible working policy which means any full-time employee can work from home 2 days per week - you can choose your office days.
• We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome.
• Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow.
• We have a packed social calendar, twice annual global team get-togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work.

We treat jobseekers as people not as products. We do the same for our team, seeing the diverse range of strengths they bring to our business. Regardless of background, race, gender, sexuality or ability, we welcome everyone to our team. Our people are the most important asset we have.