At a Glance
- Tasks: Lead customer success for our top French clients and enhance their experience.
- Company: Join Adzuna, a leading job search engine with a passion for helping job seekers.
- Benefits: Enjoy competitive salary, stock options, flexible working, and generous holiday allowance.
- Other info: Be part of a diverse team with a vibrant culture and plenty of learning opportunities.
- Why this job: Make a real impact in a growing tech company while developing your career.
- Qualifications: Fluent in French and English with strong people and analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50-55k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us: Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence.
The role: We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions.
You’ll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team.
What’s in it for you? Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
- Managing our largest French clients and delighting them by being an expert in recruitment advertising and employer branding solutions
- Close collaboration with the sales team to ensure a customer-centric handover and an impactful onboarding experience that sets them up for success using our products and services
- Working to understand the client’s motivations for success and work these to ensure delivery of these needs
- Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
- Owning targets on developing accounts and their growth within the business
- Managing a customer success manager in the French team
Requirements: Key Requirements
- Excellent internal and external rapport builder/people skills, establishing strong relationships
- A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
- Continuous improvement mentality
- Great work ethic, drive and passion, organisational skills
- Strong numerical and technical skills, able to analyse and optimise campaigns
- Fluency in both French and English with strong communication skills, both verbal and written
It’s a bonus if you have:
- A good understanding of the French online recruitment advertising market, ideally with CPC models and pricing
Benefits: Reward: We offer a competitive financial package which includes a competitive salary, stock options (we are all owners!) and a contributory pension scheme.
Wellbeing: Amongst other things, enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; 3 paid volunteer days/year; Summer hours through July and August (we finish at 4pm on a Friday); and a full programme of wellbeing activities and events.
Hybrid working: We are a fully hybrid company - half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included.
Diversity & inclusion: We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome.
Training: Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow.
Fun stuff: We have a packed social calendar, twice annual global team get-togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work.
Customer Success Lead (French Speaking) in London employer: Adzuna
Adzuna is an excellent employer, offering a dynamic work environment in Fulham, London, where you can thrive as a French-Speaking Customer Success Lead. With a strong emphasis on employee growth, we provide stock options and enhanced family leave, fostering a vibrant culture that values collaboration and innovation. Join us to make a meaningful impact while enjoying the flexibility of hybrid work options.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know their products and services inside out, and think about how your skills can help them succeed. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Lead (French Speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Lead role. Highlight your experience with French clients and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Passion:We love seeing enthusiasm! In your application, let us know why you're passionate about customer success and how you can contribute to our mission at Adzuna. A little personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adzuna
✨Know Your Clients
Before the interview, research Adzuna's largest French clients and their needs. Understanding their motivations and how Adzuna's solutions can help them will show your commitment and expertise in customer success.
✨Showcase Your People Skills
Since this role requires excellent rapport-building abilities, prepare examples of how you've successfully built relationships with clients in the past. Highlight your passion for customer service and how it has led to long-term partnerships.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data to track campaign progress and resolve issues. Bring specific examples of how your analytical skills have contributed to successful outcomes in previous roles.
✨Embrace the Company Culture
Adzuna values a collaborative and inclusive environment. During the interview, express your enthusiasm for being part of a team that champions diversity and continuous improvement. Share how you can contribute to this culture.
