At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael's Hotel and Spa, known for its luxury and excellence.
- Benefits: Enjoy a competitive salary, commission incentives, staff discounts, and ongoing training.
- Other info: Flexible hours with opportunities for professional development in a supportive team.
- Why this job: Be part of a winning team and help grow a top-rated spa in a vibrant environment.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 £ per year.
It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to.
Pay: £31,200.00 per year
Head Therapist in Falmouth employer: Adzuna
St Michael's Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. As the Head Therapist, you will not only lead a talented team in a recently awarded Best Spa in the South West but also benefit from competitive salaries, ongoing training, and generous staff discounts, all while contributing to an environment that prioritises both guest satisfaction and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist in Falmouth
✨Tip Number 1
Get to know the spa's vibe! Before your interview, pop in for a treatment or just a chat with the team. This way, you can show off your knowledge about their services and culture, making you stand out as a candidate who truly cares.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've successfully led a team or improved service standards. Be ready to share these stories during your interview to demonstrate that you're the perfect fit for the Head Therapist role.
✨Tip Number 3
Don’t forget to highlight your passion for wellness and luxury service! Talk about what drives you in this industry and how you can contribute to creating an exceptional guest experience at St Michael's Hotel and Spa.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our fantastic team!
We think you need these skills to ace Head Therapist in Falmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for wellness and luxury service shine through. We want to see how excited you are about leading a team and creating exceptional guest experiences!
Tailor Your CV:Make sure your CV highlights your relevant experience in spa therapy and leadership. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the Head Therapist role. Share specific examples of your achievements and how you can contribute to our award-winning spa team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this fantastic opportunity at St Michael's Hotel and Spa!
How to prepare for a job interview at Adzuna
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be prepared to discuss your experience with various massage and facial techniques, as well as how you ensure high-quality standards. This shows your passion for wellness and your commitment to delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Head Therapist, you'll be leading a team, so highlight your previous supervisory experience. Share specific examples of how you've supported and developed your team in the past. This will demonstrate your ability to foster a positive and productive work environment.
✨Be Ready to Discuss Retail Performance
Since driving retail sales is part of the role, come prepared with ideas on how to enhance retail performance. Think about strategies you've used before or new concepts that could work well in a luxury spa setting. This shows your commercial awareness and proactive approach.
✨Prepare for Guest Interaction Scenarios
You’ll need to handle guest feedback professionally, so think of scenarios where you’ve successfully managed guest concerns or enhanced their experience. Practising these responses can help you convey your excellent communication skills and guest-focused attitude during the interview.
