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For Companies At a Glance
- Tasks: Lead customer success for our top French clients and enhance their experience with our solutions.
- Company: Join Adzuna, a leading job search engine with a focus on innovation and inclusivity.
- Benefits: Enjoy a competitive salary, stock options, flexible working, and generous holiday leave.
- Other info: Be part of a diverse team with great social events and continuous learning opportunities.
- Why this job: Make a real impact by helping clients succeed while growing your career in a dynamic environment.
- Qualifications: Fluency in French and English, strong people skills, and a passion for customer service.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50-55k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.
The role
We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first‑class account management and growing the revenue from this vital client base who are using our market‑leading social media and sponsored jobs advertising solutions. You’ll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team.
Responsibilities
- Manage our largest French clients and delight them by being an expert in recruitment advertising and employer branding solutions
- Collaborate closely with the sales team to ensure a customer‑centric handover and create an impactful onboarding experience that sets them up for success using our products and services
- Understand the client’s motivations for success and work to ensure delivery of these needs
- Use analytical skills to track progress on recruitment campaigns, identify and anticipate issues, and proactively resolve them
- Own targets on developing accounts and their growth within the business
- Manage a customer success manager in the French team
- Report to the Head of Sales in the UK and coordinate with marketing, delivery, and sales teams
Key Requirements
- Excellent internal and external rapport builder/people skills, establishing strong relationships
- A passion for great customer service; enjoy building long‑term relationships with prospects and existing customers
- Continuous improvement mentality
- Strong work ethic, drive, passion, and organisational skills
- Strong numerical and technical skills, able to analyse and optimise campaigns
- Fluency in both French and English with strong communication skills, both verbal and written
Bonus skills
- Good understanding of the French online recruitment advertising market, ideally with CPC models and pricing
Benefits
- Competitive financial package which includes a competitive salary, stock options (we are all owners!) and a contributory pension scheme.
- Enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; 3 paid volunteer days per year; summer hours through July and August (we finish at 4 pm on a Friday); and a full programme of wellbeing activities and events.
- We are a fully hybrid company – half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included.
- For those working out of our London office, we have a flexible working policy which means you can work from home 2 days per week.
- We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome.
- Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow whether through our Adzuna Academy training programme, attending conferences, team training budgets, individual development plans and coaching from experienced and supportive peers and managers.
- We have a packed social calendar, twice‑annual global team get‑togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work.
Please let us know if we need to accommodate a disability during the hiring process, so that we can give you the support you need. Proud member of the Disability Confident employer scheme.
Customer Success - Lead (French Speaking) employer: Adzuna
Contact Detail:
Adzuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - Lead (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Success Lead role. Highlight your experience with French clients and your passion for customer service to really impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success - Lead (French Speaking)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer success shine through! We want to see how excited you are about building relationships and helping clients succeed. Share specific examples of how you've done this in the past.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with French clients and any relevant skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Adzuna
✨Know Your Clients
Before the interview, research Adzuna's largest French clients and their needs. Understanding their motivations and challenges will help you demonstrate your expertise in recruitment advertising and employer branding solutions.
✨Showcase Your People Skills
As a Customer Success Lead, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past, highlighting your rapport-building skills and passion for customer service.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used data to track campaign progress and resolve issues proactively. This will show your potential employer that you can optimise campaigns effectively.
✨Embrace the Hybrid Culture
Familiarise yourself with Adzuna's hybrid working model. Be prepared to discuss how you can thrive in a flexible work environment and contribute to a diverse and inclusive culture, as this aligns with their values.