At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences and drive sales.
- Company: Join TUI, the best-loved holiday company with a culture of care.
- Benefits: Earn £15.34 per hour plus commission, discounts, and fantastic holiday perks.
- Other info: Embrace diversity and enjoy excellent career development opportunities.
- Why this job: Make a real impact by helping customers find their dream holidays.
- Qualifications: Passion for customer service and proven leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cheltenham store, you'll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £15.34 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOBLead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings. Develop your team to be proactive and investigate and resolve every question or complaint. If things don't go quite right, you'll be confident to step in and take ownership. You'll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business. As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey. Drive your team to exceed company sales and service goals, in Retail we call it 'Smashing your Targets'. Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOUProven passion for leading by example and delivering excellent customer service. Confident and fun motivator with a strong drive to achieve goals and sales targets. Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges. Able to embrace change easily and adapt quickly to new ways of working. Fair and inclusive management style who recognises people are our most valued asset. Skilled mentor who communicates effectively, leads and develops your team and retains talent. Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.
Retail Manager in Cheltenham employer: Adzuna
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Retail Manager in our Cheltenham store, you'll not only lead a passionate team dedicated to creating unforgettable holiday experiences but also benefit from exceptional career development opportunities, competitive pay, and a range of employee perks including generous holiday discounts and a focus on health and wellbeing. Join us to be part of a dynamic environment where your contributions are valued and your growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. TUI values inclusivity and customer service, so think about how you can demonstrate these qualities in your conversation. Show us that you’re not just a fit for the role, but for the team!
✨Tip Number 2
Prepare some questions that show your interest in the role and the company. Ask about their approach to customer feedback or how they support team development. This will help you stand out and show us you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past experiences that highlight your leadership skills and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and leadership shine through in your application. We want to see how you embody the values of TUI and how you can inspire your team to deliver unforgettable holiday experiences.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Retail Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams, smashed targets, and delivered exceptional customer service in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Adzuna
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated a team or resolved conflicts in the past. Highlight your ability to inspire others and drive sales, as this aligns perfectly with what TUI is looking for.
✨Emphasise Customer Service Excellence
TUI prides itself on exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Share how you’ve used feedback to improve service and how you plan to create unforgettable holiday experiences for TUI's customers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle various situations, such as a dissatisfied customer or a team member struggling to meet targets. Practising these scenarios can help you respond confidently during the interview.
