At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 € per year.
Location: 71 Henleaze Road Henleaze, Bristol, BS9 4JT
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.
Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
- You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.
- You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.
- Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you'll bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life's big moments.
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Bristol employer: Adzuna
At Co-op, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. As a Customer Team Leader in Henleaze, Bristol, you'll enjoy a supportive work culture with full training, flexible hours, and generous benefits including a 30% discount on store products and up to 10% pension contributions. Join us to not only advance your career but also make a meaningful impact in your community, all while being part of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Bristol
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us how your passion for people and community aligns with what we stand for. It’s all about making connections, so don’t be shy!
✨Tip Number 2
Practice makes perfect! Before your interview, try role-playing common scenarios you might face as a Customer Team Leader. This will help you feel more confident and ready to tackle any questions we throw your way.
✨Tip Number 3
Be yourself! We want to see the real you, so let your personality shine through. Share your experiences and how they’ve shaped your approach to leadership and teamwork. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role by asking about team dynamics, store goals, or community engagement. It’s a two-way street, and we love candidates who are curious!
We think you need these skills to ace Customer Team Leader in Bristol
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description:Make sure you understand what we're looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’ll make a big difference!
Keep it Clear and Concise:While we love a good story, keep your responses focused and to the point. This helps us get a clear picture of your fit for the role without wading through too much info.
Apply Through Our Website:We’ve made it super easy to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re good to go. No CV needed, so why wait?
How to prepare for a job interview at Adzuna
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member engagement will help you align your answers with what they stand for.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your ability to motivate and support a team. Think of specific examples from your past experiences where you've successfully led a group or resolved conflicts, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to situations like handling a difficult customer or managing stock levels during busy periods to showcase your quick thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the Co-op engages with the community. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
