At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and sales.
- Company: Join TUI, a diverse and inclusive holiday company.
- Benefits: Earn £13.81 per hour plus commission, discounts, and holiday perks.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Create unforgettable holiday experiences while developing your leadership skills.
- Qualifications: Passion for customer service and experience in team leadership.
The predicted salary is between 28000 - 30000 £ per year.
Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Liverpool Spekestore, you'll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service.
You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £13.81 per hour.
- Be rewarded for exceeding your targets with our commission scheme.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement.
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint.
- If things don't go quite right, you'll have the confidence to step in and take ownership.
- As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Skilled at balancing multiple tasks and confident to stay motivated when challenges arise.
- Flexible to embrace change and adapt easily to new ways of working.
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset.
- An organised individual who takes pride in their work and able to communicate effectively.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.
Retail Assistant Manager in Birkenhead employer: Adzuna
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and development. As a Retail Assistant Manager in our Liverpool Spekestore, you'll not only lead a passionate team but also enjoy a wealth of benefits including competitive pay, commission opportunities, and extensive holiday perks. With a strong focus on employee growth and well-being, TUI is dedicated to creating a supportive environment where you can thrive and make a meaningful impact in delivering unforgettable holiday experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager in Birkenhead
✨Tip Number 1
Get to know the company culture before your interview. Check out TUI's social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer complaint or a busy sales period. Being prepared will help you shine during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insider tips on the interview process and what it’s like to work at TUI. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple way to keep yourself top of mind as they make their decision.
We think you need these skills to ace Retail Assistant Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how you lead by example and inspire others, so share specific examples of when you've gone above and beyond for customers.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Assistant Manager role. Highlight your leadership experience and any achievements in sales or team development that demonstrate your ability to drive performance.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to motivating a team and how you handle challenges – we want to know what makes you, you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Adzuna
✨Know the Company Inside Out
Before your interview, make sure you research TUI thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated others or resolved conflicts. Highlight your ability to coach and develop team members to achieve high performance.
✨Emphasise Customer Service Excellence
TUI prides itself on exceptional customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that demonstrate your commitment to creating unforgettable experiences.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a dissatisfied customer or a team member struggling with their tasks. Show that you can think on your feet and take ownership of challenges.
