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For Companies At a Glance
- Tasks: Help B2B marketing teams maximise value from our AI-driven platform and ensure customer satisfaction.
- Company: Join Adzact, a cutting-edge AI-native Demand Automation Platform used by top brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape the future of marketing operations while working directly with industry leaders.
- Qualifications: 3+ years in Customer Success or Performance Marketing, with strong analytical skills.
- Other info: Collaborate with the CEO and influence major B2B advertisers' strategies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Role
Adzact is an AI‑native Demand Automation Platform used by companies like Darktrace, Just Eat and Adobe to run high‑precision B2B advertising across the web. Instead of bolting AI onto legacy workflows, we're built from the ground up around agentic automation, models that refresh themselves, audiences that rebuild automatically, and campaigns that evolve like living systems. Marketers use Adzact to target every good‑fit account in their market and continuously optimise performance without relying on agencies or huge teams. If you want to be on the real AI career ladder, working in a company where AI is the engine, not a feature, this is the place.
Mission of the role
Help B2B performance marketing teams at enterprise and scale‑ups get maximum measurable value from Adzact. Turn pilots into expansions, expansions into multi‑year partnerships, and ensure every customer has a clear, positive, predictable experience with our platform. This role is the operational backbone of our keystone accounts.
What Success Looks Like After 12 Months
- 4–5 of our biggest new customers running predictable, multi‑channel paid media through Adzact
- Expansions landed in at least two major accounts
- Every account has a clearly defined pipeline per 100 leads scorecard and solid hygiene across UTMs, targeting, tracking and lead ingestion
- Zero surprise churn: you always know the health of each account
- Adzact's reputation as the zero‑drama vendor is strengthened through your organisation, clarity and trust‑building
Day‑to‑day Responsibilities
- Own a portfolio of enterprise and high‑growth mid‑market accounts
- Run weekly working sessions and monthly QBRs with marketing leadership (CMOs, Heads of Demand Gen, RevOps)
- Translate a customer's ICP, targeting strategy and campaign objectives into Adzact audiences and experiments
- Review and QA targeting, budgets, campaign setups, UTMs and tracking across Meta, Google, LinkedIn, Programmatic
- Coordinate with Engineering and Product to ensure new models, audiences and assets flow cleanly into live accounts
- Build and maintain each client's status board: budgets, live channels, daily spend, lead flow, access issues
- Drive renewals, expansions and multi‑quarter pilot rollouts with clear commercial recommendations
- Turn messy client environments into simple narratives: what we fixed, what improved, what comes next
- Educate customers on how to interpret performance: CPL, pipeline per 100 leads, A/B penetration, spend efficiency
- Proactively spot risks (tracking breaks, click sponges, bad‑fit leads, under‑spend) and coordinate internal fixes
- Work with Product to turn customer pain into roadmap items
- Produce clean documentation: onboarding packs, runbooks, experiment plans, QBR slides, email summaries
- Contribute ideas for better internal processes, automation and quality control
Why this role is special
- You work directly with the CEO on our most important customers
- You shape how Adzact is perceived by some of the world's biggest B2B advertisers
- You help define the future of agentic marketing operations: where humans handle strategy and narrative and AI handles execution
- You’ll see the inside of dozens of B2B paid media operations and help fix some of the biggest targeting and waste problems in the industry
- Your work directly affects how Adzact succeeds as a company: this is not a background role
Requirements
Experience we're looking for:
- 3+ years in Customer Success, Account Management or Performance Marketing at a B2B SaaS, ad tech platform, paid media agency or similar
- Direct experience with Meta Ads Manager, Google Ads, LinkedIn Campaign Manager
- Understanding of B2B paid media challenges: audience fit, TAM, attribution, UTMs, CRM integration
- Strong analytical skills: able to interpret campaign data and explain it to both technical and non‑technical buyers
- Experience working with enterprise buying committees (Marketing, RevOps, Procurement, Data Security)
- Proven ability to run QBRs and drive expansions
- Bonus: familiarity with programmatic platforms, Customer Match, lead‑gen forms, SFDC, HubSpot, GA4, UTMs
- Bonus: experience in cybersecurity, SaaS, or high‑velocity B2B demand gen
What We Value
- Calm under pressure: customers trust you because nothing rattles you
- Extremely organised: nothing falls through the cracks
- Clear communicator: simple emails, simple slides, simple stories
- Bias to action: you don't wait for perfect; you get things unblocked
- Empathy: you understand how stressed performance marketers can be and you make their lives easier
- Curiosity: you enjoy digging into data, workflows and weird edge cases
- Ownership: you're accountable for outcomes, not tasks
Customer Success Manager employer: Adzact
Contact Detail:
Adzact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your achievements in customer success or performance marketing. When you get the chance to chat with potential employers, share these examples to demonstrate how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand how they use AI in their operations and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of AI-driven marketing.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with B2B SaaS and performance marketing, and show us how you can help our clients get the most out of Adzact.
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, give examples of how you've used analytics to improve campaign performance or customer satisfaction. This will demonstrate your ability to interpret data and communicate it effectively.
Keep It Clear and Concise: When writing your application, aim for clarity. Use simple language and structure your thoughts logically. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Adzact
✨Know Your Stuff
Before the interview, dive deep into Adzact's platform and its unique features. Understand how it stands out in the B2B advertising space, especially regarding AI-driven automation. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Customer Success or Performance Marketing. Focus on how you've turned challenges into opportunities, particularly in managing enterprise accounts and driving expansions. Use metrics to back up your achievements!
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Adzact’s future, the team dynamics, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled common issues in B2B paid media, like audience fit and tracking challenges. Share your thought process and how you collaborated with teams to find solutions. This will illustrate your analytical skills and ability to work under pressure.
