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For Companies At a Glance
- Tasks: Support B2B marketing teams to maximise value from our AI-driven platform.
- Company: Join a cutting-edge AI-native Demand Automation Platform in Bath.
- Benefits: Competitive salary, flexible working, and direct impact on major clients.
- Why this job: Shape the future of marketing operations with AI at the forefront.
- Qualifications: 3+ years in Customer Success or Performance Marketing, strong analytical skills.
- Other info: Work closely with the CEO and top-tier clients in a dynamic environment.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Location: Bath, Somerset
Type: Full‑time
Reports to: CEO (Tom)
Works closely with: Head of Marketing, Data Science, Product, Engineering
About The Role
Adzact is an AI‑native Demand Automation Platform used by companies like Darktrace, Just Eat and Adobe to run high‑precision B2B advertising across the web. Instead of bolting AI onto legacy workflows, we are built from the ground up around agentic automation, models that refresh themselves, audiences that rebuild automatically, and campaigns that evolve like living systems. Marketers use Adzact to target every good‑fit account in their market and continuously optimise performance without relying on agencies or huge teams.
Mission of the role
Help B2B performance marketing teams at enterprise and scale‑ups get maximum measurable value from Adzact. Turn pilots into expansions, expansions into multi‑year partnerships, and ensure every customer has a clear, positive, predictable experience with our platform. This role is the operational backbone of our keystone accounts.
What Success Looks Like After 12 Months
- 4–5 of our biggest new customers running predictable, multi‑channel paid media through Adzact
- Expansions landed in at least two major accounts
- Every account has a clearly defined pipeline per 100 leads scorecard and solid hygiene across UTMs, targeting, tracking and lead ingestion
- Zero surprise churn: you always know the health of each account
- Adzact's reputation as the zero‑drama vendor is strengthened through your organisation, clarity and trust‑building
Day‑to‑day Responsibilities
- Own a portfolio of enterprise and high‑growth mid‑market accounts
- Run weekly working sessions and monthly QBRs with marketing leadership (CMOs, Heads of Demand Gen, RevOps)
- Translate a customer's ICP, targeting strategy and campaign objectives into Adzact audiences and experiments
- Review and QA targeting, budgets, campaign setups, UTMs and tracking across Meta, Google, LinkedIn, Programmatic
- Coordinate with Engineering and Product to ensure new models, audiences and assets flow cleanly into live accounts
- Build and maintain each client's status board: budgets, live channels, daily spend, lead flow, access issues
- Drive renewals, expansions and multi‑quarter pilot rollouts with clear commercial recommendations
- Turn messy client environments into simple narratives: what we fixed, what improved, what comes next
- Educate customers on how to interpret performance: CPL, pipeline per 100 leads, A/B penetration, spend efficiency
- Proactively spot risks (tracking breaks, click sponges, bad‑fit leads, under‑spend) and coordinate internal fixes
- Work with Product to turn customer pain into roadmap items
- Produce clean documentation: onboarding packs, runbooks, experiment plans, QBR slides, email summaries
- Contribute ideas for better internal processes, automation and quality control
Why this role is special
- You work directly with the CEO on our most important customers
- You shape how Adzact is perceived by some of the world's biggest B2B advertisers
- You help define the future of agentic marketing operations: where humans handle strategy and narrative and AI handles execution
- You’ll see the inside of dozens of B2B paid media operations and help fix some of the biggest targeting and waste problems in the industry
- Your work directly affects how Adzact succeeds as a company: this is not a background role
Requirements
Experience we're looking for
- 3+ years in Customer Success, Account Management or Performance Marketing at a B2B SaaS, ad tech platform, paid media agency or similar
- Direct experience with Meta Ads Manager, Google Ads, LinkedIn Campaign Manager
- Understanding of B2B paid media challenges: audience fit, TAM, attribution, UTMs, CRM integration
- Strong analytical skills: able to interpret campaign data and explain it to both technical and non‑technical buyers
- Experience working with enterprise buying committees (Marketing, RevOps, Procurement, Data Security)
- Proven ability to run QBRs and drive expansions
- Bonus: familiarity with programmatic platforms, Customer Match, lead‑gen forms, SFDC, HubSpot, GA4, UTMs
- Bonus: experience in cybersecurity, SaaS, or high‑velocity B2B demand gen
What We Value
- Calm under pressure: customers trust you because nothing rattles you
- Extremely organised: nothing falls through the cracks
- Clear communicator: simple emails, simple slides, simple stories
- Bias to action: you don’t wait for perfect; you get things unblocked
- Empathy: you understand how stressed performance marketers can be and you make their lives easier
- Curiosity: you enjoy digging into data, workflows and weird edge cases
- Ownership: you’re accountable for outcomes, not tasks
Bath-Based Customer Success Manager employer: Adzact
Contact Detail:
Adzact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bath-Based Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your analytical skills and ability to drive expansions.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Bath-Based Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with B2B SaaS and performance marketing, and show how your skills align with what we’re looking for at Adzact.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven success in previous roles. Use metrics where possible to demonstrate your impact, like how you improved customer retention or increased campaign performance.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adzact
✨Know Your Stuff
Make sure you’re well-versed in Adzact’s platform and its unique features. Familiarise yourself with the AI-native approach and how it differs from traditional methods. This will help you demonstrate your understanding of the product and how it can benefit potential clients.
✨Showcase Your Experience
Prepare to discuss your previous roles in Customer Success or Performance Marketing, especially any experience with B2B SaaS or ad tech platforms. Be ready to share specific examples of how you've driven customer success, managed accounts, and handled challenges in paid media campaigns.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in the company and the role. Inquire about their biggest challenges in customer success or how they measure the effectiveness of their campaigns. This not only shows your curiosity but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you interpret campaign data and communicate insights to both technical and non-technical stakeholders. Bring examples of how you've used data to drive decisions and improve performance, as this aligns perfectly with the analytical skills they value.