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- Tasks: Support customer service operations and resolve queries in a fast-paced environment.
- Company: Johnsons Hotel Linen, a leader in the hotel supply industry.
- Benefits: Competitive salary, thorough training, and a supportive team culture.
- Other info: Opportunity for personal growth in a friendly and collaborative workplace.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in IT, especially Excel.
The predicted salary is between 21000 - 26000 £ per year.
Johnsons Hotel Linen is looking for a highly versatile, professional, self-motivated and driven individual to work as part of a small customer service team supporting the smooth running of our Reading site. Working within a fast-paced environment, the ideal candidate will possess excellent communication, customer service and organisational skills. They must demonstrate flexibility with a hands-on approach and a willingness to accept a variety of tasks.
The Role Will Involve:
- Answering all incoming telephone calls and emails.
- Keying in customer requirements for deliveries.
- Ensuring delivery paperwork is in place where appropriate.
- Outbound calling to customers.
- Resolving customer queries.
- Ensuring excellent communication with the external service team.
- Keeping accurate records for customer requests and responding to queries in a timely manner.
- Adhering to strict confidentiality standards regarding all Company financial and salary matters.
- Taking ownership of customer issues, resolving and feeding back to the customer.
- Ensuring full compliance with relevant Health & Safety legislation.
- Maintaining a clean and tidy workspace and ensuring equipment is in good working order.
- Fostering and maintaining good working relations throughout the site.
- Other ad hoc duties as required.
The successful candidate will be required to work 5 days per week. You must enjoy working as part of a team and demonstrate excellent communication skills gained within a customer service environment. Good numeracy and Excel skills are essential, as are IT literacy in Word and Excel and an aptitude for learning new IT systems.
Benefits:
- Thorough onboarding training and induction programme.
- Delivering the appropriate training to enable you to do your job to the very best of your ability.
- Johnsons Hotel Linen is a Disability Confident Employer.
Customer Service Administrator in Reading employer: ADZ Dagitim LTD
Contact Detail:
ADZ Dagitim LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Hotel Linen. Understand their values and what they do in the corporate and budget hotel sectors. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep track of customer requests. Maybe share a story where you successfully juggled various responsibilities in a previous job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Administrator in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight your communication and organisational skills, as well as any relevant customer service experience. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Johnsons Hotel Linen. Mention specific examples of how you've handled customer queries or worked in a fast-paced environment. We love a good story!
Show Off Your IT Skills: Since good numeracy and IT literacy are key for this role, make sure to mention your proficiency in Word and Excel. If you've used any other IT systems, let us know! We appreciate candidates who are tech-savvy and ready to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Johnsons Hotel Linen!
How to prepare for a job interview at ADZ Dagitim LTD
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Hotel Linen. Understand their services, values, and the specific role of a Customer Service Administrator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a hands-on approach and the ability to adapt to various tasks. Be ready to discuss times when you've had to be flexible in your previous roles. Highlight your teamwork skills and how you contribute to a positive working environment.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle specific customer service scenarios, such as dealing with an unhappy customer or managing multiple requests at once. Practising these responses will help you feel more confident during the interview.