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- Tasks: Support customer service operations and resolve queries in a fast-paced environment.
- Company: Join Johnsons Hotel Linen, a leader in the hotel supply industry.
- Benefits: Enjoy competitive salary, pension, health schemes, and gym discounts.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and IT literacy in Word and Excel required.
- Other info: Flexible working hours with opportunities for training and career growth.
The predicted salary is between 26150 - 26150 £ per year.
We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a small customer service team helping to support the smooth running of our Leeds site. Working within a fast-paced environment, the ideal candidate will possess excellent communication, customer service and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept a variety of tasks.
The Role Will Involve:
- Answering all incoming telephone calls and emails.
- Keying in customer requirements for deliveries.
- Arranging transportation of any necessary emergency deliveries.
- Assisting all visitors.
- Ensuring delivery paperwork is in place where appropriate.
- Outbound calling to customers.
- Resolving customer queries.
- Logging all customer contact.
- Ensuring excellent communication with the external service team.
- Keeping accurate records for customer requests and responding to queries in a timely manner.
- Developing comprehensive knowledge on the customer service system and the portal, providing both colleagues and customers with advice and support.
- Adhering to strict confidentiality standards with regards to all Company financial and salary matters.
- Developing strong relationships with key customer contacts.
- Taking ownership of customer issues, resolving and feeding back to the customer.
- Ensuring full compliance with the relevant Health & Safety legislation.
- Maintaining a clean and tidy workspace and ensuring equipment is in good working order.
- Attending training courses as required.
- Fostering and maintaining good working relations throughout the Company.
- Other ad hoc duties as required.
The successful candidate will be required to work 5 days per week, which will include Saturday working (No Sunday working). You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and Excel skills are a must for this role, as are IT literacy in Word and Excel and an aptitude for learning new IT systems.
Benefits:
- SAYE scheme
- Company pension
- Free Life Assurance
- EAP, 24/7 GP Helpline, Health4all Scheme
- Discounted gym membership
- Wedding civil partnership leave
- Extra mile awards
- Long service awards
- Baby boxes
- Thorough onboarding training and induction program
- Delivering the appropriate training to enable you to do your job to the very best of your ability
- Apprenticeship programs LGV, Textile Care Operative, Team Leading, Management and Customer Service
- Free onsite parking at most sites
Johnsons Hotel Linen is a Disability Confident Employer. No agencies please.
Customer Service Administrator in Morley employer: ADZ Dagitim LTD
Contact Detail:
ADZ Dagitim LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Morley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Hotel Linen. Understand their values and what they do in the corporate and budget hotel market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved customer queries in the past. This will demonstrate your ability to thrive in a fast-paced environment like the one at Johnsons.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to get to know you and your skills right from the start.
We think you need these skills to ace Customer Service Administrator in Morley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your communication skills and any relevant experience in customer service, as these are key for us at Johnsons Hotel Linen.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects. We love candidates who can juggle responsibilities while keeping everything running smoothly, just like we do in our fast-paced environment.
Be Personable: Since this role involves a lot of interaction with customers and colleagues, let your personality shine through! Use a friendly tone in your cover letter and show us that you’re someone who enjoys building relationships.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at ADZ Dagitim LTD
✨Know the Company Inside Out
Before your interview, take some time to research Johnsons Hotel Linen. Understand their services, values, and the specific role of a Customer Service Administrator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a hands-on approach and the ability to adapt to various tasks. Be ready to discuss times when you’ve had to be flexible in your previous roles. Highlight your teamwork experience, as this position involves working closely with others.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
