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- Tasks: Provide top-notch technical support to global merchants and help them succeed.
- Company: Join Adyen, a leader in payment solutions with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a dynamic, international team with 24/7 operations.
- Why this job: Be the go-to expert for merchants and make a real difference in their businesses.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Technical Support Engineer at Adyen, you will be the primary point of contact for our global merchants, providing technical support and contributing to their success. You'll collaborate with internal technical and commercial teams to ensure merchants can seamlessly process payments and grow their businesses. This role requires a merchant-focused, highly motivated individual who thrives in a collaborative, international environment. You will be part of a 24/7 business, operating across time zones. Your expertise in payments and the Adyen platform will be invaluable to both our merchants and internal teams.
What you'll do:
- Serve as a key source of knowledge on the Adyen platform and APIs, web-stack technologies, and industry-standard integration methods.
- Provide direct technical support to merchants throughout their lifecycle.
- Act as an internal product advocate, tracking product processes and providing merchant feedback to the platform team.
- Advise merchants on best implementation practices and address specific technical issues.
Who you are:
- You prioritize customer service in every interaction, aiming for a seamless support experience.
- You possess strong written and verbal communication skills in English.
- You are innovative, with strong problem-solving skills, and adaptable to new processes.
- You are self-driven, flexible, and able to maintain high productivity with minimal supervision.
- You have experience dealing with ambiguity in a fast-paced environment.
- You can make quick, informed decisions under pressure and prioritise effectively.
Adyen is committed to diversity, equity, and inclusion, welcoming individuals from all backgrounds and cultures to contribute their unique perspectives.
How to Apply
Interested in this position? Please submit your resume and cover letter through the application portal.
Technical Support Engineer employer: Adyen
Contact Detail:
Adyen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adyen on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Adyen platform and APIs. We recommend practising common technical support scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Show off your customer service skills during the interview! Share examples of how you've gone above and beyond for customers in the past. This will highlight your merchant-focused approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Adyen.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights your experience with technical support and customer service. We want to see how you've helped others succeed, especially in a fast-paced environment like Adyen!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and adaptability. Let us know why you're passionate about payments and how you can contribute to our team.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. We love seeing candidates who can articulate their thoughts effectively, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your materials and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adyen
✨Know Your Stuff
Make sure you brush up on the Adyen platform and its APIs. Familiarise yourself with common payment processes and troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Service Mindset
Since this role is all about providing top-notch support, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you prioritise customer satisfaction and handle difficult situations.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your innovative approach and adaptability in fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, ongoing projects, or how they measure success in the Technical Support Engineer position. This demonstrates your proactive attitude and genuine interest.