At a Glance
- Tasks: Lead a dynamic team to drive growth and enhance merchant experiences.
- Company: Join Adyen, the go-to financial tech platform for major brands like Meta and Uber.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Shape the future of account management while making a real impact in a fast-paced environment.
- Qualifications: 5+ years in B2B roles and 3+ years in team management required.
The predicted salary is between 63000 - 77000 £ per year.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Team Lead, Scaled Account Management London Our Scaled Account Management team in London provides the best experience to our portfolio of mid-sized, fast-growth merchants.
We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities.
With a strategic mindset and hands-on approach, this team drives growth and retention in our UK portfolio as we scale.
Here are some examples of your team's responsibilities: Build strong relationships with your merchants Drive commercial growth Accelerate product adoption Consult and train key stakeholders Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment What you'll do: As the Team Lead, your role and some of your responsibilities will include: Team management: you are lucky to start with a great team and they deserve a leader; committed to help them grow and give their best.
You will coach, support, manage workload and keep the work fair and fun; Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture; Commercial target ownership and delivery: targets are annual and are achieved at a team level.
Ensuring every team member is contributing at an individual level.
Drive scalability initiatives and projects: together with other global AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction; Lead the day to day: when needed, get involved in operational tasks and support the team in merchant escalation calls or critical negotiations; Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions; Align and collaborate with internal teams: primarily Marketing, Sales, Partnership, Account Management and operations to provide outstanding Customer Experience to merchants; Who you are5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; 3+ years of experience managing a team; You have owned commercial targets: you have a proven commercial edge and strong negotiation skills, good judgment and consultative acumen; You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary; You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition; You have a genuine interest and technical aptitude / understanding of our products & industry; You know what DEI means and you have ideas on how to take it into account in your decision making process continuously; You have experience in leading hiring processes and can identify talents; Diversity, Equity, and Inclusion at Adyen We actively seek different perspectives to sharpen our ideas.
Our unique culture is a product of our diverse backgrounds and experiences.
No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.
If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application.
We encourage people from all backgrounds and abilities to apply.
What’s next?Ensuring a smooth and enjoyable candidate experience is critical for us.
We aim to get back to you regarding your application within 5 business days.
Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.
Learn more about our hiring process here.
Don’t be afraid to let us know if you need more flexibility.
This role is based out of our London office.
We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Team Lead, Scaled Account Management in London employer: Adyen
Adyen is an exceptional employer that champions innovation and ethical solutions in the financial technology sector. With a strong focus on diversity, equity, and inclusion, employees are encouraged to bring their unique perspectives to the table, fostering a collaborative work culture. Based in London, the company offers ample opportunities for professional growth and development, making it an ideal place for those looking to make a meaningful impact in the payments and fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Scaled Account Management in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adyen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adyen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Lead, Scaled Account Management in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adyen:Your cover letter is your chance to shine! Tell us why you want to work at Adyen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adyen!
How to prepare for a job interview at Adyen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
