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- Tasks: Oversee client onboarding and support, ensuring optimal use of adWMG’s technology.
- Company: Join a leading ad-tech company connecting global game advertisers with target audiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to represent the company at global events.
- Why this job: Make a real impact in the AdTech industry while building strong client relationships.
- Qualifications: 5+ years in Sales/Customer Success with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Canary Wharf, London, United Kingdom.
Company Description
adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide.
Role Description
This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals.
Responsibilities include:
- On-boarding new supply & demand partnerships
- Analysing data
- Inventory quality management
- Performance optimisation
- Managing and growing existing partnerships
- Addressing customer needs
- Identifying upselling/cross-selling opportunities
- Building and maintaining strong customer focused relationships
The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience. This is a great opportunity for professionals with strong sales fundamentals, excellent analytical and communication skills, experienced operational skills combined with a genuine interest in working with international clients in the AdTech industry.
Additional Responsibilities:
- Conduct regular calls and manage ongoing email communication
- Support Business Development with their efforts during the pre-sales process
- Develop and implement strategic initiatives to drive sales revenue growth through existing partnerships
- Act as the primary point of contact for partner stakeholders, offering insights, resolving issues, and identifying upselling and cross-selling opportunities
- Work closely with internal product and technical teams to enhance performance and maximize yield
- Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies
- Represent the company at global ad-tech, gaming, and programmatic events to strengthen partnerships and increase market visibility.
Qualifications:
- 5+ years of experience in Sales / Customer Success / Business Development
- Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively
- Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships
- Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights
- Proven ability to manage client accounts, with excellent communication and problem-solving skills
- Experience in the ad-tech or digital advertising industry is a plus, but not required
- Specific knowledge around oRTB, PreBid, VAST, MMP, monetization and mobile user acquisition is highly preferred.
Customer Success Manager employer: adWMG
Contact Detail:
adWMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ad-tech industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your analytical skills and customer service experience. Share specific examples of how you've improved client relationships or driven sales growth in past roles.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just apply through the usual channels. Reach out directly to the hiring team via our website or LinkedIn. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in ad-tech, especially around topics like oRTB and monetization strategies. This knowledge will not only impress potential employers but also help you engage in meaningful conversations during interviews.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in sales, customer service, and any relevant ad-tech knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients thrive. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since this role involves analysing data and performance metrics, make sure to mention any relevant experience you have with analytics. We love seeing how you’ve used data to drive results in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at adWMG
✨Know Your AdTech Basics
Before the interview, brush up on key concepts in the ad-tech industry, especially those mentioned in the job description like oRTB, PreBid, and monetization strategies. This will show your genuine interest and understanding of the field, making you stand out as a candidate.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions or improve customer satisfaction. Highlighting your analytical skills will demonstrate your ability to interpret performance metrics and provide actionable insights, which is crucial for this role.
✨Emphasise Relationship Building
Think of instances where you've successfully built and maintained client relationships. Be ready to share how you’ve addressed customer needs and identified upselling opportunities, as this aligns perfectly with the responsibilities of a Customer Success Manager.
✨Prepare Questions for Them
Have a few thoughtful questions ready about their technology, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values and career goals.