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- Tasks: Onboard and support clients, ensuring they maximise adWMG’s technology for their goals.
- Company: Join a leading ad-tech company connecting global game advertisers with target audiences.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to represent the company at global events.
- Why this job: Make a real impact in the AdTech industry while building strong client relationships.
- Qualifications: 5+ years in Sales/Customer Success, strong analytical and communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Canary Wharf, London, United Kingdom. Hybrid | On-site | Sales Department.
Company Description
adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide. The company operates from its offices in Los Angeles, London, and Kyiv, offering a global market presence and innovative monetization solutions.
Role Description
This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals. Responsibilities include on-boarding new supply & demand partnerships, analysing data, inventory quality management, performance optimisation, managing and growing existing partnerships, addressing customer needs, identifying upselling/cross-selling opportunities, and building and maintaining strong customer focused relationships. The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience.
This is a great opportunity for professionals with strong sales fundamentals, excellent analytical and communication skills, experienced operational skills combined with a genuine interest in working with international clients in the AdTech industry.
Key Responsibilities
- Conduct regular calls and manage ongoing email communication
- Support Business Development with their efforts during the pre-sales process
- Develop and implement strategic initiatives to drive sales revenue growth through existing partnerships
- Act as the primary point of contact for partner stakeholders, offering insights, resolving issues, and identifying upselling and cross-selling opportunities
- Work closely with internal product and technical teams to enhance performance and maximize yield
- Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies
- Represent the company at global ad-tech, gaming, and programmatic events to strengthen partnerships and increase market visibility.
Qualifications
- 5+ years of experience in Sales / Customer Success / Business Development
- Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively
- Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships
- Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights
- Proven ability to manage client accounts, with excellent communication and problem-solving skills
- Experience in the ad-tech or digital advertising industry is a plus, but not required
- Specific knowledge around oRTB, PreBid, VAST, MMP, monetization and mobile user acquisition is highly preferred.
Customer Success Manager employer: adWMG
Contact Detail:
adWMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ad-tech industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success and sales. We want to demonstrate how we've helped clients achieve their goals and how we can do the same for adWMG.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions related to customer success and relationship management. We should also be prepared to discuss how we can drive revenue growth through existing partnerships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the adWMG team. Let’s make sure we stand out!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in sales, customer service, and any relevant ad-tech knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role involves tracking performance metrics, don’t forget to highlight your analytical skills. Share examples of how you've used data to drive decisions or improve customer satisfaction in your previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at adWMG
✨Know Your AdTech Stuff
Make sure you brush up on your knowledge of the ad-tech industry, especially terms like oRTB, PreBid, and monetization strategies. Being able to speak confidently about these topics will show that you're genuinely interested in the role and understand the landscape.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships or improved customer satisfaction. Highlight specific metrics or outcomes to demonstrate your impact, as this will resonate well with the hiring team.
✨Be Ready for Data Discussions
Since the role involves analysing performance metrics, be prepared to discuss how you've used data to drive decisions in previous roles. Bring along any relevant case studies or examples that showcase your analytical skills and how they led to successful outcomes.
✨Practice Proactive Communication
As a Customer Success Manager, communication is key. Think of ways to demonstrate your proactive approach to client communication during the interview. You might want to role-play common scenarios or questions that clients might have, showing how you'd handle them effectively.