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- Tasks: Onboard and support clients, ensuring they maximise adWMG’s technology for their goals.
- Company: Join adWMG, a leading ad-tech company connecting global game advertisers with audiences.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a global presence and exciting career prospects.
- Why this job: Make a real impact in the AdTech industry while building strong client relationships.
- Qualifications: 5+ years in Sales/Customer Success, strong analytical and communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Canary Wharf, London, United Kingdom. Hybrid | On-site | Sales Department.
Company Description
adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide. The company operates from its offices in Los Angeles, London, and Kyiv, offering a global market presence and innovative monetization solutions.
Role Description
This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals. Responsibilities include on-boarding new supply & demand partnerships, analysing data, inventory quality management, performance optimisation, managing and growing existing partnerships, addressing customer needs, identifying upselling/cross-selling opportunities, and building and maintaining strong customer focused relationships. The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience.
This is a great opportunity for professionals with strong sales fundamentals, excellent analytical and communication skills, experienced operational skills combined with a genuine interest in working with international clients in the AdTech industry.
Key Responsibilities
- Conduct regular calls and manage ongoing email communication
- Support Business Development with their efforts during the pre-sales process
- Develop and implement strategic initiatives to drive sales revenue growth through existing partnerships
- Act as the primary point of contact for partner stakeholders, offering insights, resolving issues, and identifying upselling and cross-selling opportunities
- Work closely with internal product and technical teams to enhance performance and maximize yield
- Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies
- Represent the company at global ad-tech, gaming, and programmatic events to strengthen partnerships and increase market visibility.
Qualifications
- 5+ years of experience in Sales / Customer Success / Business Development
- Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively
- Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships
- Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights
- Proven ability to manage client accounts, with excellent communication and problem-solving skills
- Experience in the ad-tech or digital advertising industry is a plus, but not required
- Specific knowledge around oRTB, PreBid, VAST, MMP, monetization and mobile user acquisition is highly preferred.
Customer Success Manager employer: adWMG
Contact Detail:
adWMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ad-tech industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your analytical skills and experience in customer success. Use specific examples from your past roles to demonstrate how you've driven sales revenue growth and built strong relationships.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring team or someone in the company to express your interest. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and understand what companies like adWMG are looking for. Make sure to check it out and apply through us to streamline your job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in sales, customer service, and any relevant ad-tech knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Analytical Skills: Since this role involves analysing data and performance metrics, make sure to include examples of how you've used analytical skills in past roles. We’re keen to see how you can drive growth through insights!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at adWMG
✨Know Your AdTech Stuff
Make sure you brush up on your knowledge of the ad-tech industry, especially terms like oRTB, PreBid, and monetization strategies. Being able to speak confidently about these topics will show that you're genuinely interested in the field and understand the challenges clients face.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight how you’ve driven customer satisfaction and retention, as this role is all about building strong partnerships.
✨Be Data-Driven
Since the role involves analysing performance metrics, come prepared with examples of how you've used data to inform decisions in previous roles. Discuss specific KPIs you've tracked and how they influenced your strategies for client success.
✨Practice Proactive Communication
Think about how you can demonstrate your proactive communication skills during the interview. Prepare to discuss how you've effectively collaborated with internal teams in the past to enhance customer experiences and resolve issues quickly.