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- Tasks: Lead client onboarding and support, ensuring they maximise adWMG's tech and services.
- Company: Join a leading ad-tech company connecting global game advertisers with target audiences.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams to drive exceptional results and career advancement.
- Why this job: Make a real impact by enhancing customer experiences in the exciting world of ad-tech.
- Qualifications: 5+ years in Sales/Customer Success, strong analytical and relationship-building skills required.
The predicted salary is between 50000 - 65000 £ per year.
adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide.
This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals.
- Responsibilities include on-boarding new supply & demand partnerships, analysing data, inventory quality management, performance optimisation, managing and growing existing partnerships, addressing customer needs, identifying upselling/cross-selling opportunities, and building and maintaining strong customer focused relationships.
- The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience.
- Support Business Development with their efforts during the pre-sales process.
- Work closely with internal product and technical teams to enhance performance and maximize yield.
- Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies.
Requirements:
- 5+ years of experience in Sales / Customer Success / Business Development.
- Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively.
- Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships.
- Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights.
- Proven ability to manage client accounts, with excellent communication and problem-solving skills.
- Experience in the ad-tech or digital advertising industry is a plus, but not required.
CSM Manager employer: adWMG
Contact Detail:
adWMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the ad-tech industry, especially those who work at companies you admire. Use LinkedIn to connect and engage with them; you never know when a casual chat could lead to a job opportunity.
✨Tip Number 2
Prepare for interviews by researching adWMG and its competitors. Understand their products and services inside out, so you can discuss how your skills align with their goals. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've used data to drive customer success in previous roles. This will highlight your ability to optimise performance and make informed decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining the team at adWMG.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CSM Manager role. Highlight your experience in customer success, sales, and relationship building. We want to see how your skills align with what we do at adWMG!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the ad-tech industry and how you can contribute to our team. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills: Since the role involves tracking performance metrics, make sure to mention any relevant analytical experience. We love seeing how you've used data to drive decisions and improve customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at adWMG
✨Know Your Stuff
Before the interview, dive deep into adWMG's services and technology. Familiarise yourself with their partnerships and how they optimise user acquisition. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in customer success, relationship building, and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about adWMG’s approach to client onboarding and performance optimisation. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Ready to Collaborate
Since the role involves working closely with various internal teams, be prepared to discuss how you’ve successfully collaborated in the past. Highlight your communication skills and any experience you have in cross-functional projects.