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For Companies At a Glance
- Tasks: Manage customer orders and coordinate stock movements in a fast-paced environment.
- Company: Join a leading drinks distribution business with a strong reputation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a key player in a thriving supply chain and make a real impact.
- Qualifications: Experience in supply chain or logistics, strong attention to detail, and good communication skills.
- Other info: Perfect for those looking to kickstart their career in a growing sector.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a highly organised and detail-driven Customer Service Specialist to join a fast-growing and well-established drinks distribution business operating across the UK retail market. Our client works with a wide portfolio of premium producers, supplying hundreds of SKUs to major supermarkets and retailers nationwide. With a reputation for operational excellence and strong partnerships across the drinks industry, they are now looking for a proactive individual to support the smooth flow of stock between suppliers, logistics partners and customers.
The Role
This is a key position within a busy supply chain team responsible for coordinating orders, managing stock movements and ensuring deliveries run smoothly across multiple stakeholders. You’ll play a vital role in maintaining stock accuracy, processing orders, communicating with suppliers and logistics partners, and helping the business respond quickly to demand in a fast-moving retail environment.
Key Responsibilities
- Process and manage customer orders, ensuring accurate stock allocation and delivery scheduling
- Coordinate stock movements between suppliers, third-party logistics partners and retail customers
- Maintain and update forecasts, order sheets and internal systems
- Book deliveries and arrange collections with suppliers and logistics providers
- Monitor stock levels and ensure retailers maintain a consistent supply
- Communicate proactively with suppliers and customers regarding delivery updates or issues
- Produce stock reports and forecasts for suppliers
- Support monthly reconciliations of stock and forecast data
- Attend supplier meetings and assist with coordinating container shipments and export orders
- Collaborate with internal teams to support new product launches and business opportunities
About You
- Previous experience in supply chain, logistics, or order management
- Strong attention to detail and confidence working with numbers and data
- Excellent organisational and multitasking skills
- Good communication skills when dealing with suppliers, customers and internal teams
- Proficiency in Microsoft Excel and Outlook
- Experience using an ERP system (such as NetSuite) would be advantageous
This is a fantastic opportunity for someone looking to build their career in supply chain within a dynamic and growing sector. If this sounds like the right move for your career, we’d love to speak to you!
Customer Service Specialist in Southampton employer: Advocate Group
Contact Detail:
Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; demonstrate your passion for their brand and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Service Specialist, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in supply chain and logistics, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing stock movements and coordinating orders.
Show Off Your Skills: Don’t hold back on showcasing your skills! If you’ve got experience with Microsoft Excel or any ERP systems, make sure to mention it. We love seeing candidates who are confident with numbers and data.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Advocate Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of supply chain management and logistics. Brush up on key terms and processes related to order management and stock movements. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to multitask effectively.
✨Communicate Clearly
Effective communication is crucial in this position. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled communication with suppliers or customers in the past, especially when resolving issues or providing updates.
✨Demonstrate Your Data Skills
Since proficiency in Excel and data management is important, be prepared to discuss your experience with these tools. You might even want to bring a sample report or analysis you've done in the past to showcase your skills. This will help you stand out as a detail-driven candidate.