At a Glance
- Tasks: Manage international customer operations and supply chain coordination across EMEA markets.
- Company: Join Monster Energy, a leading global FMCG brand known for its dynamic culture.
- Benefits: Fast-paced environment with opportunities for growth, ownership, and impact.
- Other info: Collaborative role with a focus on process improvement and operational excellence.
- Why this job: Be part of a high-performing team in a globally recognised brand.
- Qualifications: Experience in customer operations, logistics, and strong SAP skills required.
The predicted salary is between 50000 - 65000 € per year.
Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets? Want to play a key role within one of the world’s most recognisable FMCG brands? We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.
If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA. Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East.
This is far more than a traditional customer service role. You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods. You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.
The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.
- Managing end-to-end customer order operations across EMEA markets
- Overseeing international order management, allocation, shipping coordination, and transactional closure
- Leading and developing a small customer operations team
- Managing import/export activity, customs documentation, and delivery coordination
- Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
- Driving OTIF performance and service level improvement initiatives
- Supporting process improvement, automation, and operational standardisation projects
- Maintaining strong SAP transactional accuracy and reporting visibility
- Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
- Monitoring service KPIs, risks, backlog visibility, and operational performance
Experience within customer operations, customer supply chain, logistics, export operations, or international customer service is required. Strong end-to-end supply chain understanding, import/export and customs documentation experience, and strong SAP experience (ECC and/or S/4 HANA preferred) are essential. Strong Excel capability and confidence working with operational data, as well as experience managing OTIF, service performance, and operational KPIs are also important.
Strong communication and stakeholder management skills are necessary. B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience is highly advantageous. Previous people leadership or team management experience is preferred. A collaborative operator who enjoys building relationships and improving ways of working is ideal.
This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally. You’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions. The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.
Supply Chain & Customer Services Manager in London employer: Advocate Group
Monster Energy is an exceptional employer that thrives on a fast-paced, dynamic work culture where innovation and ownership are highly valued. As part of a leading global FMCG brand, employees benefit from extensive growth opportunities, cross-functional collaboration, and the chance to make a significant impact in international operations. With a focus on employee development and a fun, aggressive brand ethos, Monster Energy offers a unique environment for those looking to excel in their careers while enjoying the excitement of a challenger brand.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Customer Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Monster Energy or similar FMCG brands. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by brushing up on your supply chain knowledge and real-world scenarios. Think about how you've tackled challenges in previous roles and be ready to share those stories. We want to see how you think on your feet!
✨Tip Number 3
Show off your skills with a strong online presence. Update your LinkedIn profile to reflect your experience in customer operations and supply chain management. Make sure it aligns with what we’re looking for at Monster Energy!
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application there. It shows initiative and gives you a better chance of standing out in the crowd. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Supply Chain & Customer Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in managing international customers and supply chain coordination. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate your impact in previous roles, especially in high-pressure environments.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Advocate Group
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of end-to-end supply chain processes, especially in the context of FMCG. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage international customers and logistics effectively.
✨Showcase Your SAP Skills
Since strong SAP experience is a must-have for this role, prepare to talk about your proficiency with SAP ECC or S/4 HANA. Bring examples of how you've used these systems to improve operational efficiency or accuracy in order management.
✨Demonstrate Your Problem-Solving Skills
This role involves solving operational challenges, so be prepared to share stories where you've successfully navigated complex issues. Highlight your approach to balancing customer expectations with real-world supply chain realities, especially under pressure.
✨Build Relationships and Communicate Effectively
As a Customer Supply Chain Manager, you'll need to work cross-functionally. Think of examples where you've built strong relationships with different teams or stakeholders. Emphasise your communication skills and how they’ve helped you drive service performance and operational improvements.
