At a Glance
- Tasks: Manage international customer operations and supply chain coordination across EMEA markets.
- Company: Join Monster Energy, a leading global FMCG brand known for its dynamic culture.
- Benefits: Gain exposure to international operations, competitive salary, and growth opportunities.
- Other info: Fast-moving environment with opportunities for ownership and career advancement.
- Why this job: Be part of a fast-paced team making a real impact in the energy drinks industry.
- Qualifications: Experience in customer operations, logistics, and strong SAP skills required.
The predicted salary is between 50000 - 65000 € per year.
Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets? Want to play a key role within one of the world’s most recognisable FMCG brands? We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.
If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA. Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East.
This is far more than a traditional customer service role. You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods. You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.
The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.
- Managing end-to-end customer order operations across EMEA markets
- Overseeing international order management, allocation, shipping coordination, and transactional closure
- Leading and developing a small customer operations team
- Managing import/export activity, customs documentation, and delivery coordination
- Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
- Driving OTIF performance and service level improvement initiatives
- Supporting process improvement, automation, and operational standardisation projects
- Maintaining strong SAP transactional accuracy and reporting visibility
- Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
- Monitoring service KPIs, risks, backlog visibility, and operational performance
Experience within customer operations, customer supply chain, logistics, export operations, or international customer service is required. Strong end-to-end supply chain understanding, import/export and customs documentation experience, and strong SAP experience (ECC and/or S/4 HANA preferred) are essential. Strong Excel capability and confidence working with operational data, experience managing OTIF, service performance, and operational KPIs, as well as strong communication and stakeholder management skills are also necessary.
B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience is highly advantageous. Previous people leadership or team management experience is preferred. A collaborative operator who enjoys building relationships and improving ways of working is ideal.
This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally. You’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions. The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.
Customer Service and Supply Chain Manager in London employer: Advocate Group
Monster Energy is an exceptional employer that thrives on a fast-paced, dynamic work culture where innovation and ownership are highly valued. As a Customer Service and Supply Chain Manager, you will have the opportunity to lead a dedicated team while collaborating across international markets, driving process improvements, and enhancing operational visibility. With a commitment to employee growth and a unique brand identity, Monster Energy offers a rewarding environment for those looking to make a significant impact in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Supply Chain Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Monster Energy or similar FMCG brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Monster Energy is all about being aggressive, cool, and fun, so think about how you can showcase your personality and fit into that vibe during your conversation.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled operational challenges in high-pressure situations. This will demonstrate your ability to thrive in fast-moving environments, just like the one at Monster Energy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Customer Service and Supply Chain Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in customer operations, supply chain coordination, and any relevant international logistics work. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with SAP and managing complex order processes.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled operational challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Advocate Group
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of end-to-end supply chain processes. Be ready to discuss your experience with international logistics, customs documentation, and SAP order management. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully navigated operational challenges. Think about times when you balanced customer expectations with real-world supply chain realities. This role is all about finding solutions, so highlight your ability to think on your feet.
✨Demonstrate Strong Communication Skills
Since this position involves cross-functional collaboration, practice articulating how you've effectively communicated with various teams in the past. Be ready to discuss how you’ve built relationships and managed stakeholders to ensure smooth operations.
✨Emphasise Your Leadership Experience
If you've led a team before, be prepared to talk about your leadership style and how you've developed your team members. Highlight any initiatives you've implemented to improve performance or drive service level improvements, as this will resonate well with the interviewers.
