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For Companies At a Glance
- Tasks: Manage your own customer portfolio and drive sales through effective communication.
- Company: Join a reputable recruitment partner in the thriving FMCG sector.
- Benefits: Enjoy a competitive salary, supportive culture, and training opportunities.
- Why this job: Be part of a dynamic team focused on customer relationships and business growth.
- Qualifications: GCSE educated with sales or customer service experience preferred.
- Other info: We welcome applications from all backgrounds and are committed to equality.
The predicted salary is between 21600 - 36000 £ per year.
We are working on behalf of a well-established client within the FMCG sector who is seeking a confident and customer-focused Inside Sales Executive to join their growing team. This is a fantastic opportunity for a proactive individual with strong communication skills to take ownership of their own customer portfolio and contribute directly to business growth.
The Role
This role is focused on generating sales and revenue through effective portfolio management, upselling and promoting a wide range of products. The successful candidate will be handling both outbound and inbound customer calls, processing orders accurately, and providing top-tier customer service.
Key Responsibilities:
- Manage and grow your own portfolio of customers
- Drive revenue and profit through effective selling, upselling and cross-selling
- Accurately process customer orders and resolve queries efficiently
- Update product listings on the website and ordering app
- Ensure all customer interactions are documented in line with company procedures
- Promote new and existing products to support sales campaigns
- Act as a key liaison between customers, delivery teams and the distribution centre
- Provide administrative and sales support to wider teams
Performance Will Be Measured By:
- Achieving revenue and profit targets
- Accuracy and attention to detail in order processing
- Timely and professional handling of customer interactions
- Meeting customer satisfaction and retention goals
About You:
- Educated to GCSE level with good numeracy and literacy skills
- Previous experience in a sales or customer service environment, ideally involving telephone contact and order processing via an ERP system
- Strong Microsoft Office skills, particularly Excel and Word
- Clear, confident telephone manner with a customer-first approach
- Effective at time management and able to work well under pressure
- A natural relationship builder with strong problem-solving skills
- Team player who thrives in a collaborative environment
What’s in it for you?
- Competitive salary and benefits package
- Supportive team culture with training and development opportunities
- The chance to work with a reputable and growing business in the FMCG sector
If you are motivated by delivering results, enjoy building customer relationships, and want to be part of a dynamic team, we would love to hear from you.
Inside Sales Executive employer: Advocate Group
Contact Detail:
Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Executive
✨Tip Number 1
Familiarise yourself with the FMCG sector and the specific products offered by our client. Understanding the market trends and customer preferences will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing common sales scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Highlight your experience with order processing and ERP systems in conversations. Be ready to discuss specific examples of how you've successfully managed customer orders and resolved queries in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of challenges you've faced in sales or customer service. Being able to articulate how you overcame these obstacles will set you apart as a proactive candidate.
We think you need these skills to ace Inside Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you managed a customer portfolio or handled inbound and outbound calls.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-first approach. Mention specific examples of how you've driven sales or improved customer satisfaction in past roles.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office, particularly Excel and Word. Also, mention your ability to work under pressure and manage time effectively, as these are crucial for the role.
Show Enthusiasm for the Role: Express your motivation for the Inside Sales Executive position and your interest in the FMCG sector. Companies appreciate candidates who are genuinely excited about the opportunity and the industry.
How to prepare for a job interview at Advocate Group
✨Showcase Your Communication Skills
As an Inside Sales Executive, strong communication is key. Practice articulating your thoughts clearly and confidently, especially over the phone. Be prepared to demonstrate how you've effectively communicated with customers in past roles.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences, particularly any upselling or cross-selling successes. Prepare examples that highlight your ability to drive revenue and manage customer portfolios effectively.
✨Familiarise Yourself with the FMCG Sector
Research the FMCG industry and understand the products the company offers. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Customer Scenarios
Anticipate questions related to handling customer queries and processing orders. Think of specific scenarios where you resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills and customer-first approach.
