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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Join a globally recognised brand in the premium beverage industry, known for creativity and collaboration.
- Benefits: Enjoy a competitive salary, perks, and a culture that values work-life balance.
- Why this job: Build your IT career in a dynamic team with opportunities for growth and real impact.
- Qualifications: Strong communication skills, troubleshooting abilities, and a genuine interest in IT systems required.
- Other info: This is a hands-on, office-based role located in Central London.
The predicted salary is between 28000 - 42000 £ per year.
Location: Central London
Type: Permanent
Salary: Up to £35,000 + benefits
Are you an enthusiastic IT professional at the start of your career and looking for an environment to grow your skills? Our client, a globally recognised brand in the premium beverage space, is looking for a Junior IT Support Specialist to support and maintain their IT infrastructure and ensure the smooth operation of their UK office.
The Company
Our client is a globally renowned name within the premium drinks industry, known for their bold identity, iconic product, and a culture rooted in creativity, collaboration, and continuous improvement. With operations in over 150 countries, they maintain a strong presence in global nightlife and cultural spaces, combining tradition with innovation to stay at the forefront of the market. Their Central London office is home to a passionate and close-knit team that works hard, thinks creatively, and celebrates success together. It’s an exciting, energetic place to build a rewarding career with real impact.
The Role
As a Junior IT Support Specialist, you’ll be the first point of contact for IT support in the UK office. This is a hands-on, office-based role that will see you working across 1st and 2nd line support, collaborating with teams across the business, and helping to implement new systems and tech upgrades. You’ll play a vital role in maintaining infrastructure, resolving issues, and enabling your colleagues to work productively and efficiently.
Key Responsibilities
- Deliver 1st and 2nd line IT support across hardware, software, and internal systems
- Diagnose, troubleshoot and escalate technical issues when required
- Support system upgrades, maintenance, and IT improvement projects
- Ensure smooth day-to-day operation of IT infrastructure
- Contribute to IT documentation and help refine internal support processes
- Respond to ad-hoc support requests and liaise with global teams as needed
What We’re Looking For
- Strong communication skills and a customer-focused mindset.
- Ability to work independently and manage multiple tasks at once.
- Solid troubleshooting and technical problem-solving abilities.
- A genuine interest in IT systems and an eagerness to learn.
- Organised, proactive, and a team player.
- Understanding of IT infrastructure, networking, or support tools.
- Previous experience in a helpdesk or technical support environment.
- Experience working with Azure, Microsoft 365, ticketing systems, or IT asset management.
Why Join?
- Global Brand – Join a business recognised around the world for its bold identity and premium product.
- Collaborative Culture – Be part of a close-knit, dynamic team in an energetic office environment.
- Room to Grow – Develop your technical skills and build a long-term IT career with progression.
- Great Benefits – Competitive salary, perks, and a culture that values work-life balance.
Interested? I’d love to hear from you.
Email: kieran.tudsbury@advocate-group.co.uk
I look forward to your application for this exciting opportunity.
The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Information Technology Support Specialist employer: Advocate Group
Contact Detail:
Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and Microsoft 365. Having hands-on experience or even just a solid understanding of these platforms can set you apart during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss your thought process and the steps you took to troubleshoot effectively, as this is crucial for a support role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to demonstrate your communication skills, as they are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to assist colleagues who may not have a technical background.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st and 2nd line support. Emphasise your troubleshooting skills and familiarity with tools like Azure and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this globally recognised brand and how your skills align with their needs.
Highlight Soft Skills: In your application, emphasise your strong communication skills and customer-focused mindset. Provide examples of how you've successfully managed multiple tasks or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advocate Group
✨Show Your Enthusiasm for IT
As a Junior IT Support Specialist, it's crucial to demonstrate your passion for technology. Be prepared to discuss what excites you about IT and how you stay updated with the latest trends and tools in the industry.
✨Highlight Your Problem-Solving Skills
Since the role involves troubleshooting and resolving technical issues, share specific examples from your past experiences where you've successfully diagnosed and solved problems. This will showcase your ability to think critically under pressure.
✨Emphasise Communication Skills
Strong communication is key in IT support. Be ready to explain complex technical concepts in simple terms, as you'll be assisting colleagues who may not have a technical background. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Team Spirit
The company values collaboration, so highlight your ability to work well within a team. Share experiences where you've contributed to group projects or supported colleagues, showing that you're a proactive team player who thrives in a collaborative environment.
