At a Glance
- Tasks: Create engaging email campaigns and analyse performance to drive customer engagement.
- Company: Join a premium, digitally-led ecommerce brand with a collaborative culture.
- Benefits: Gain hands-on experience in email marketing and CRM with growth opportunities.
- Other info: Fast-paced environment with a focus on innovation and continuous improvement.
- Why this job: Be part of a high-performing team and make a real impact on customer journeys.
- Qualifications: 1-2 years in email marketing or digital marketing; strong analytical and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Do you enjoy building emails that people actually want to open? Are you curious about how brands turn data into personalised customer experiences? Want to play a key role in driving engagement, retention, and growth for a premium ecommerce business? We’re looking for an Email Marketing & CRM Assistant to join a fast-growing ecommerce team. This is a brilliant opportunity for someone who enjoys both the creative and analytical side of marketing, and wants to develop within CRM, lifecycle, and digital performance. If you’re passionate about ecommerce, customer journeys, and using data to drive results, this is your chance to be part of a high-performing digital team.
The Company
This isn’t a traditional retailer. It’s a premium, digitally-led brand with a strong presence across Europe, operating a growing direct-to-consumer model alongside global collaboration across international teams. The business blends product excellence with digital innovation, putting customer experience at the heart of everything they do. The culture is collaborative, fast-paced, and built around people who take ownership, bring ideas, and continuously look to improve performance.
The Role
Reporting into the Ecommerce leadership team, you’ll support across email marketing, CRM, and customer lifecycle activity. This is a hands‑on role where you’ll be involved in everything from building campaigns to analysing performance and optimising customer journeys. You’ll play a key part in helping the business grow its customer base, engagement levels, and lifetime value, ensuring communications are relevant, personalised, and impactful.
Key Responsibilities
- Supporting the planning, build, and deployment of email marketing campaigns
- Creating and maintaining email templates aligned to best practice
- Running A/B tests to optimise open rates, click-through rates, and conversions
- Supporting CRM activity including segmentation, personalisation, and targeting
- Assisting with automated flows, triggered campaigns, and customer journeys
- Supporting initiatives to grow the email database and membership base
- Analysing campaign performance and identifying opportunities for improvement
- Working closely with customer services to support satisfaction and retention
- Maintaining the ecommerce marketing calendar and campaign plans
- Supporting website updates, promotions, and campaign execution
- Collaborating with internal teams, developers, and external agencies
What We’re Looking For
- 1–2 years’ experience in email marketing, CRM, or digital marketing
- Experience building and deploying email campaigns (e.g. Klaviyo or similar)
- Understanding of customer segmentation, lifecycle, or retention marketing
- Analytical mindset with the ability to interpret campaign performance
- Highly organised with strong attention to detail
- Comfortable managing multiple tasks and deadlines
- Strong communication and teamwork skills
- Proactive, hands‑on, and eager to learn
- Passion for ecommerce and digital marketing
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Email Marketing & CRM Assistant in Harwell employer: Advocate Group
Advocate Group is an exceptional employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. As an Italian-Speaking National Account Manager, you will benefit from excellent career development opportunities while working in a hybrid role that allows for flexibility. Located in a vibrant market, the company prioritises employee growth and provides a platform for meaningful contributions to the success of the Amazon account.
StudySmarter Expert Advice🤫
We think this is how you could land Email Marketing & CRM Assistant in Harwell
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Advocate Group are looking for when hiring for a Email Marketing & CRM Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Advocate Group for the Email Marketing & CRM Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Advocate Group as a Email Marketing & CRM Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Advocate Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Email Marketing & CRM Assistant.
We think you need these skills to ace Email Marketing & CRM Assistant in Harwell
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Advocate Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Advocate Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Advocate Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Advocate Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Advocate Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Advocate Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
