At a Glance
- Tasks: Manage customer orders and build strong relationships with B2B retailers.
- Company: Join Ariat, a leading brand in equestrian and outdoor markets.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Embrace a culture of teamwork, integrity, and respect.
- Why this job: Be part of an innovative team delivering exceptional customer experiences.
- Qualifications: Fluent in German and English, with customer service experience.
The predicted salary is between 24750 - 30250 £ per year.
The Advocate Group is proud to be partnering with
Ariat in their search for a German-Speaking Customer Service Specialist to support their growing European business and deliver an exceptional customer experience to their B2B retail partners.
Founded on innovation, performance and quality, Ariat has built a strong international reputation across equestrian, outdoor and lifestyle markets.
This is an exciting opportunity to join a growing international brand, working closely with teams to support customers, build strong relationships and ensure the smooth delivery of orders.
The Role
- Manage customer orders across multiple systems, ensuring accurate and timely processing from order placement through to delivery.
- Build strong relationships with B2B retailers, Key Accounts and internal stakeholders, providing a high level of customer service.
- Work closely with Area Managers, Finance, Product and Warehousing and Logistics teams to resolve customer queries and support efficient order fulfilment.
- Manage the order book for a defined region of accounts, maximising timely shipments and proactively communicating stock availability and live items.
- Respond to pre-order enquiries relating to product specifications, availability and the ordering process.
- Manage post-order queries covering payments, shipping, stock allocation, invoicing and deliveries.
- Handle customer queries via phone, email and ticketing systems, ensuring responses are timely, accurate and professional.
- Monitor daily orders to ensure they are processed correctly across ordering and back-office systems, identifying and resolving any issues.
- Work within agreed KPIs, maintaining high standards of productivity, accuracy and customer satisfaction.
- Support the wider Customer Service team with additional projects and activities as required.
About You
- Previous experience in a customer service or customer support role, ideally within a B2B, retail or wholesale environment.
- Fluent in German and English, with strong written and verbal communication skills in both languages.
- Passionate about delivering exceptional customer service and building lasting customer relationships.
- Comfortable working in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
- Highly organised, proactive, and able to manage multiple priorities effectively.
- A positive, team-oriented approach, with the confidence to collaborate across departments.
- Strong IT skills, including proficiency in Microsoft Office and the ability to work across multiple systems.
- Experience using Salesforce Service Cloud would be advantageous.
- Previous SAP experience would also be beneficial.
- Able to use initiative, make sound decisions and take ownership of customer queries through to resolution.
At Ariat, success is built on five core values that shape the way people work, collaborate and grow together:
Innovation : Embracing new ideas, challenging the status quo and finding better ways of working.
Integrity : Acting with honesty, accountability and consistency to build trust.
Quality : Taking pride in your work and striving for the highest standards.
Respect : Communicating openly, valuing different perspectives and treating others thoughtfully.
Teamwork : Supporting one another, sharing knowledge and contributing to a positive, collaborative team culture.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
#J-18808-Ljbffr
Customer Service Specialist in Harwell employer: Advocate Group
Joining this leading global drinks brand as an Artwork Manager offers you the chance to work in a dynamic and innovative environment, where your expertise in packaging and print will be highly valued. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to manage exciting projects across the EMEA region while contributing to sustainability and continuous improvement initiatives. The hybrid working model allows for flexibility, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Harwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advocate Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advocate Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Harwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advocate Group:Your cover letter is your chance to shine! Tell us why you want to work at Advocate Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advocate Group!
How to prepare for a job interview at Advocate Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
