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For Companies At a Glance
- Tasks: Manage customer orders and coordinate stock movements in a fast-paced environment.
- Company: Join a leading drinks distribution business with a strong reputation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Perfect for those looking to kickstart their career in a growing sector.
- Why this job: Be a key player in a thriving supply chain and make a real impact.
- Qualifications: Experience in supply chain or logistics, strong attention to detail, and good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a highly organised and detail-driven Customer Service Specialist to join a fast-growing and well-established drinks distribution business operating across the UK retail market. Our client works with a wide portfolio of premium producers, supplying hundreds of SKUs to major supermarkets and retailers nationwide. With a reputation for operational excellence and strong partnerships across the drinks industry, they are now looking for a proactive individual to support the smooth flow of stock between suppliers, logistics partners and customers.
The Role
This is a key position within a busy supply chain team responsible for coordinating orders, managing stock movements and ensuring deliveries run smoothly across multiple stakeholders. You’ll play a vital role in maintaining stock accuracy, processing orders, communicating with suppliers and logistics partners, and helping the business respond quickly to demand in a fast-moving retail environment.
Key Responsibilities
- Process and manage customer orders, ensuring accurate stock allocation and delivery scheduling
- Coordinate stock movements between suppliers, third-party logistics partners and retail customers
- Maintain and update forecasts, order sheets and internal systems
- Book deliveries and arrange collections with suppliers and logistics providers
- Monitor stock levels and ensure retailers maintain a consistent supply
- Communicate proactively with suppliers and customers regarding delivery updates or issues
- Produce stock reports and forecasts for suppliers
- Support monthly reconciliations of stock and forecast data
- Attend supplier meetings and assist with coordinating container shipments and export orders
- Collaborate with internal teams to support new product launches and business opportunities
About You
- Previous experience in supply chain, logistics, or order management
- Strong attention to detail and confidence working with numbers and data
- Excellent organisational and multitasking skills
- Good communication skills when dealing with suppliers, customers and internal teams
- Proficiency in Microsoft Excel and Outlook
- Experience using an ERP system (such as NetSuite) would be advantageous
This is a fantastic opportunity for someone looking to build their career in supply chain within a dynamic and growing sector. If this sounds like the right move for your career, we’d love to speak to you!
Customer Service Specialist in Glasgow employer: Advocate Group
Contact Detail:
Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their supply chain processes and be ready to discuss how your skills can help them maintain operational excellence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed stock movements or coordinated orders in previous roles. This will demonstrate your fit for the Customer Service Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals like you to join our team!
We think you need these skills to ace Customer Service Specialist in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in supply chain and logistics, and show us how your skills match what we're looking for!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, give us examples of how you've managed orders or stock movements in the past. We want to see your attention to detail shine through!
Communicate Clearly: In your application, demonstrate your communication skills. Whether it's dealing with suppliers or customers, let us know how you keep everyone in the loop and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Advocate Group
✨Know Your Numbers
As a Customer Service Specialist, you'll be working with data and stock levels. Brush up on your numerical skills and be ready to discuss how you've managed stock or processed orders in the past. Use specific examples to show your attention to detail.
✨Master the Art of Communication
You'll need to communicate effectively with suppliers and customers. Prepare for the interview by thinking of scenarios where you successfully resolved issues or coordinated with multiple stakeholders. Highlight your communication style and how it contributes to smooth operations.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like NetSuite, make sure to mention it! If not, do a bit of research on how these systems work and be prepared to discuss how you would adapt to using one. Showing initiative here can set you apart.
✨Show Your Organisational Skills
This role requires excellent organisational abilities. Think of examples from your previous roles where you successfully managed multiple tasks or projects. Be ready to explain your methods for staying organised and ensuring nothing falls through the cracks.