At a Glance
- Tasks: Ensure top-notch beer quality and support customers in a hands-on role.
- Company: Join a fast-growing, respected alcohol-free beer brand.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Opportunity to travel and build strong relationships in the industry.
- Why this job: Be part of shaping exceptional customer experiences with premium products.
- Qualifications: Experience in drinks or hospitality, with a passion for beer quality.
The predicted salary is between 30000 - 40000 £ per year.
A fast-growing and highly respected alcohol-free beer brand is looking for a passionate and technically minded Beer Dispense Technician to join the team. This is an exciting opportunity to play a key role in ensuring exceptional product quality across the on-trade, supporting customers, driving best practice, and helping deliver a consistently outstanding consumer experience. This role is ideal for someone with experience in the hospitality or drinks industry who is passionate about beer quality, enjoys building relationships, and thrives in a hands‑on, customer-facing environment.
The Role:
- Maintaining the quality of draught beer across on‑trade customer accounts, ensuring the highest standards from cellar to glass.
- Acting as a trusted advisor to customers, providing guidance on cellar management, dispense quality, and industry best practice.
- Completing technical support visits including line installations, servicing, audits, surveys, and preventative maintenance.
- Delivering bar staff training to improve product knowledge and quality standards in outlet.
- Supporting the investigation and resolution of customer quality complaints.
- Ensuring compliance with dispense quality standards, product specifications, health and safety requirements, and technical documentation.
- Building strong working relationships with external technical dispense partners and service providers.
- Supporting the set‑up and management of draught dispense systems at events and activations.
- Acting as a technical support function for the Sales team, identifying opportunities to improve product visibility, quality, and commercial performance within accounts.
- Supporting the rollout of quality and dispense initiatives across the customer base.
- Assisting with product tasting sessions and internal quality assessments.
- Managing workload effectively to ensure all technical jobs are completed safely, on time, and to a high standard.
- Monitoring stock levels of parts, consumables, and equipment to ensure efficient service delivery.
About You:
- Experience within the drinks, brewing, hospitality, or dispense industry.
- A genuine passion for beer quality and delivering exceptional customer experiences.
- Strong understanding of draught dispense systems, cellar management, or technical service environments.
- Confident working directly with customers and building strong professional relationships.
- Excellent communication and training skills, with the ability to influence and educate stakeholders.
- A proactive and solutions‑focused mindset with strong attention to detail.
- Comfortable working independently and managing your own schedule and priorities.
- Highly organised with excellent time management skills.
- A collaborative team player who enjoys supporting colleagues and contributing to wider business objectives.
- Full UK driving licence and willingness to travel regularly to customer sites and events.
Competitive salary and benefits package. Opportunity to join one of the UK's most exciting and rapidly growing drinks brands. Career development opportunities within a high‑growth business. A collaborative, ambitious, and people‑focused culture. The chance to play a key role in shaping product quality and customer experience across a premium brand.
Beer Dispense Technician employer: Advocate Group
Advocate Group is an exceptional employer, offering a dynamic and supportive work culture that fosters collaboration and innovation. As an Italian-Speaking National Account Manager, you will benefit from excellent career development opportunities while working in a hybrid role that allows for flexibility. Located in a vibrant market, the company prioritises employee growth and provides a platform for meaningful contributions to the success of the Amazon account.
