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- Tasks: Join us as a Duty Administrator, handling referrals and supporting our advocacy services.
- Company: Advocacy Support Cymru is a leading charity providing mental health advocacy in South Wales.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real difference.
- Why this job: Be part of a supportive team improving lives while gaining valuable experience in health and social care.
- Qualifications: Experience with vulnerable individuals is essential; training will be provided for the right candidate.
- Other info: This is a permanent role based in Cardiff, requiring a valid driver's license.
The predicted salary is between 22488 - 24900 £ per year.
About Us Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 45 employees. About the role Our charity, a leading provider of mental health advocacy, is looking for a Duty Administrator to join our team. The Duty Administrator is responsible for receiving all referrals from both service users and professional and for inputting this information into a database. The post holder will receive incoming calls and signpost as appropriate. As a member of the Support Services team, the post holder will actively participate in the continuous improvement of the support services function. About you You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals. Previous direct experience in the role would be preferred but training will be provided. Essential Information The starting salary for this role is £22,488 based on a 37 hour week. This is a permanent full-time role at 37 hours per week, based in our Cardiff Office. You must be able to drive and have access to a car during the working week. Closing Date: – 5pm, 14 February 2025. Only successful candidates will be contacted for interview. Interviews will be conducted in English
Duty Administrator employer: Advocacy Support Cymru ASC
Contact Detail:
Advocacy Support Cymru ASC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Administrator
✨Tip Number 1
Familiarize yourself with the mental health advocacy landscape in South Wales. Understanding the specific challenges and needs of vulnerable adults and children in this region will help you demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Highlight any experience you have working with health and social care professionals. Be prepared to discuss specific examples of how you've collaborated with others in a multi-agency context, as this is crucial for the Duty Administrator role.
✨Tip Number 3
Showcase your communication skills, especially in handling calls and signposting effectively. Practice articulating how you would manage incoming referrals and support service users, as this will be a key part of your responsibilities.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Since training will be provided, express your enthusiasm for developing your skills in this area and your commitment to continuous improvement within the support services team.
We think you need these skills to ace Duty Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience working with vulnerable adults and/or children. Include specific examples of your previous roles in health or social care settings that demonstrate your relevant skills.
Craft a Strong Cover Letter: Write a cover letter that clearly explains why you are interested in the Duty Administrator role at Advocacy Support Cymru. Mention your understanding of the importance of advocacy services and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advocacy Support Cymru ASC
✨Understand the Role
Make sure you have a clear understanding of the Duty Administrator role and its responsibilities. Familiarize yourself with the processes of receiving referrals and inputting data into a database, as well as how to effectively signpost calls.
✨Show Your Experience
Be prepared to discuss your experience working with vulnerable adults or children. Highlight specific examples from your past roles in health or social care settings that demonstrate your ability to handle sensitive situations.
✨Demonstrate Teamwork Skills
Since the role involves working within a Support Services team, emphasize your ability to collaborate with Health and Social Care Professionals. Share examples of how you've successfully worked in an intra-agency context in the past.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the continuous improvement initiatives within the support services function or how the team collaborates with other agencies.
