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- Tasks: Provide expert welfare benefits advice and support to disabled individuals and their carers.
- Company: Join Fightback4Justice, a passionate not-for-profit dedicated to making a difference.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change in the community.
- Why this job: Make a real impact by helping others navigate complex welfare systems.
- Qualifications: Experience in welfare benefits advice or similar roles is preferred.
- Other info: Fast-paced environment with potential for increased hours after training.
The predicted salary is between 30000 - 42000 £ per year.
Fightback4Justice is a registered not-for-profit organisation providing disability welfare benefits advice, advocacy and support to disabled people and their carers. A significant part of our work involves disability benefit forms and related casework, delivered in close collaboration with our sister organisation. We are seeking a capable, committed welfare benefits caseworker to join our small, fast-paced service. This is a hands-on role for a good all-rounder who is comfortable working in a busy environment, able to think on their feet, and apply sound judgement and common sense when dealing with complex situations.
The post holder will deliver high-quality welfare benefits advice and casework, including work linked to disability benefit forms and follow-on support. The role is office-based and requires a consistent and reliable presence at our Tottington office. Attendance at tribunal hearings may be required; own transport is preferred.
Key duties:- Providing specialist welfare benefits advice and casework mainly on the phone.
- Working on disability benefit matters including PIP, DLA, ESA and Universal Credit.
- Supporting clients with disability benefit forms and subsequent issues.
- Working alongside our sister organisation to ensure continuity of support.
- Supporting the busy advice line.
- Advising on mandatory reconsiderations and appeals.
- Providing clear, accurate advice by telephone and occasionally in person.
- Maintaining accurate and timely case records.
- Preferred one year's experience providing welfare benefits advice or at least one year in a similar busy office answering calls from members of the public, sometimes in quite stressful circumstances, and the ability to remain calm and offer reassurance to our service users is an essential quality.
- Experience of disability benefits work or voluntary work where intensive training is required, such as CAB, welfare rights is an advantage.
- Able to work effectively in a fast-paced environment.
- Strong written English skills and good verbal communication skills.
- Confident and professional telephone manner.
- Ability to think on your feet and use sound judgement and common sense.
- Able to manage a varied caseload under pressure.
- Adaptable, reliable and client-focused.
* Potential for more hours once trained.
* Experience preferred over qualification, and the ability to type fairly quickly is a must.
* Applications that rely too heavily on AI may be rejected during shortlisting. We understand that AI may be used as a reasonable adjustment, but we also prefer that candidates describe in their own words why they are a good fit for the role. If using AI to support your application, please give a brief explanation why to help ensure a fair selection process.
* Please apply via email with your CV and covering letter.
Welfare Benefits Advisor in Tottington employer: Advocacy for Disabled People CIC T/a Fightback4justice
Contact Detail:
Advocacy for Disabled People CIC T/a Fightback4justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Advisor in Tottington
✨Tip Number 1
Get to know the organisation! Research Fightback4Justice and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since a big part of the role involves providing advice over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate when it comes to handling calls.
✨Tip Number 3
Be ready for real-life scenarios! Think about how you'd handle complex situations related to disability benefits. Prepare some examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you'll be one step closer to joining our amazing team!
We think you need these skills to ace Welfare Benefits Advisor in Tottington
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re looking for someone who can connect with our clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience with welfare benefits and any relevant skills that match the job description. We love seeing how your background makes you a perfect fit for us!
Showcase Your Communication Skills: Since this role involves a lot of phone work and client interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear language in your application and provide examples of how you've effectively communicated in past roles.
Keep It Personal and Honest: Avoid relying too much on AI-generated content. We appreciate genuine applications that reflect your thoughts and feelings. If you do use AI, just give us a quick note explaining why. Authenticity goes a long way in making a great impression!
How to prepare for a job interview at Advocacy for Disabled People CIC T/a Fightback4justice
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of disability benefits like PIP, DLA, ESA, and Universal Credit. Familiarise yourself with common issues clients face and how to address them. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves providing advice mainly over the phone, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on maintaining a calm and professional tone, especially when discussing complex topics.
✨Demonstrate Your Problem-Solving Ability
Prepare examples from your past experience where you've had to think on your feet and use sound judgement. Whether it’s handling a difficult client or navigating a tricky case, being able to share these stories will highlight your capability to manage a varied caseload under pressure.
✨Be Ready for Real-Life Scenarios
Expect situational questions during the interview. Think about how you would handle specific cases or challenges that may arise in the role. Practising these scenarios can help you articulate your thought process and reassure the interviewers of your adaptability and client-focused approach.